Customer Service Associate - Fulltime, Permanent
Job description
- Minimum age: 18 years old
- Have the right to work in the Republic of Ireland without restrictions
- Strong communication skills in English (both written and oral fluency)
- Experience working with a computer
- The availability to work in shifts from Monday to Sunday within the operating hours of 7am and 9pm
- You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
- From a technical perspective, a minimum broadband connection of 10MB download speed and 5 MB uploading speed using a hard-wire ethernet internet connection (no WIFI).
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
- Medical Insurance
- Pension plan (if available in your country)
- Amazon employee discount
- Expert training and ongoing opportunities to learn more and develop your skills
- Employee Assistance Program
- Competitive Holiday
- Life Insurance
You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience- You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps, and you will then have the opportunity to tell us your preferred work location!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Role: Customer Service Associate
Job Type: Fulltime, Permanent
Location: Work from home in Republic of Ireland OR Hybrid
Pay Rate: €12.60 per hour
Start Date: 17/10/2022 There will also be a setup of equipment on the morning of Friday 14th October.
What motivates you? Working in a vibrant team? Making people smile every day? If so, we would love for you to become part of the Amazon team based on-site in Edinburgh. We need you to help us provide world-class customer service and be able to work variable shifts to match when our customers need us most.
So, what will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you will work in a fun and engaging environment where you will help solve customer problems over the telephone and via online chat. When speaking to customers you will see each interaction as an opportunity to advocate for them and make them smile. We pride ourselves on our bar-raising customer service and we are looking for people who reflect these standards.
Previous contact center experience would be great but not essential as we will provide an initial 6-week training programme. This training is imperative for setting you up for assisting our customers, so no holidays can be taken during this time.
What will your working week look like?
In order to ensure that we match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 7am and 9pm Monday to Sunday, with examples being early shifts (7am start) and late shifts (9pm finish). You may be required to work bank holidays.
Your working week is 40hrs (4x10hrs or 5x8hrs).
You will get your work schedule at least 4 weeks in advance.
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