About Us...

At British Gas our people are our best asset, and we would love you to join us! our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It’s what we do best. We’re proud to live our values every single day. We care. We’re courageous. We collaborate with each other.

We’re looking for people who can work flexibly from home but commute to our Leicester office at least once a month after your training period. This may change subject to business requirements so please make sure your commute is manageable and fits in with your Work Life Balance. We’ll supply all your IT equipment- you’ll just need a desk, a comfortable chair and a stable, wired internet connection (10mps)

Here’s our address:

British Gas Business
Spinneyside
Penman Way
Grove Park
Leicester
LE19 1SZ

Salary - £23,757 per annum + annual bonus of up to 16% (paid quarterly)

Shift Patterns (37 hours per week)- Monday to Friday with various shift patterns working between 8am and 6pm. Please ensure you can work the full scope of these hours.

Training– We offer a great hybrid training programme with a mix of training at home and in the office. 4 weeks of initial training with an additional 4 weeks of intensive support. Our training hours are Monday to Friday 8:45am-5:00pm.

Start date – Various start dates from September 2022 onwards. Please make sure this fits in with any pre-booked time off you may have.

What you’ll be doing…

• You’ll be working on a friendly, vibrant team in our British Gas Business Call Centre on the Customer Services Team, supporting customers who are running their businesses, providing excellent service, whilst looking for opportunities to grow our business and talk to our customers about our range of products and services.

• Our customers are at the heart of everything we do, understanding their needs and focussing on taking the correct steps to provide the right solution first time will be the main focus of your role.

• You will use your knowledge and the skills gained in your training with us to investigate and resolve our customers complaints and queries really efficiently, always focusing on increasing customer retention.

• We always want you to do the right thing for our customers whilst demonstrating strong customer service behaviours against KPI’s.

And the skills we need from you….

• Your absolute passion and flair for delivering amazing customer service should be one of your motivational drivers

• Naturally you should and have fantastic communication skills both written and verbal. We use Voice, Chat and Text to communicate so you’ll need to be familiar with these

• You need to be digitally savvy to maintain secure and accurate customer records

• This department is fast paced, and at times can be high pressure. Your resilience, agility and ownership skills are key to this role.

• We like to see lots of enthusiasm and positivity from our employees and your ability to embrace a challenge and manage change is essential

• Oh, and don’t forget we’d love to see you self-develop and improve in your role – we’ll support you with that too!

Let’s talk benefits…

• Private Medical Cover

• Life Assurance

• Contributory pension

• 25 days holiday, plus the usual bank holidays

• A superb selection of fabulous flexible benefits

You’ll need the Right to Work in the UK so a passport or a birth certificate and proof of National Insurance are essential. A financial check will be carried out before you start with us to ensure you meet our criteria for employment. We’ll also ask you to complete a DBS Check (Criminal Records) and of course we’ll collect your previous employment references as standard.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap across the technology sector and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.