Job description
Customer Service Advisor x5 (Both FTC & Perm)
Location: 36 Ware Road, Hertford
Salary: £28,719.00
Closing Date: Sunday 04 December 2022
Customer Services Advisor (1 x Permanent, 2 x 12 Month Fixed Term Contract & 2 x 6 Month Fixed Term Contract - Please specify on application your contract preference)
About Network Homes
We are a charitable housing association driven by social objectives to make a positive impact on the places we work in, for the long-term. We have an ambition to build a thousand new homes a year, deliver first class customer service and strengthen our residents trust in us as a landlord.
We own and manage over 20,000 homes across London, Hertfordshire and the South-East and are a sector leader amongst the G15 group of London’s largest housing associations. We fundamentally believe in the importance to everyone of a safe, secure, and decent home.
We foster a positive working culture because we’re passionate about our people. Recognised as a Sunday Times 100 Employer in 2019 we have outstanding levels of engagement amongst our people. And we’re focused on becoming even smarter, better, faster, and stronger with our digital transformation programme as we look forward to our recent move into our brand new, modern, stylish offices which we moved into in July 2020.
Network Homes is firmly committed to making sure that our organisation and the communities in which we work are safe places for people to be who they are and live the way they choose. The commitment was recognised at the Housing Heroes awards 2019 where our Equality and Diversity Engagement Group picked up a key award and is demonstrated by us being founding partners for Leadership 2025, the initiative to increase the ethnic diversity of housing’s leadership, and Pledge Pioneers for House Proud, a scheme designed to ensure Lesbian, Gay, Bisexual, Trans and Queer residents can enjoy their homes without fear of discrimination.
About the role
Click into the advert and at the top of the page click '1 Document Available' to view the role profile for this vacancy.
2 days a week required in the office.
We expect all candidates to display our HEART values: Hungry, Embrace, Accountable, Respect and Together. More information is on the job description.
Rewards and Benefits
We’re committed to making Network a really great place to work. As well as offering a positive culture we offer a generous pay and benefits package, some of which are listed below:
- 27 days annual leave – plus an extra day for every year of service
- Ability to buy or sell up to five days annual leave per year
- Enrolment into our pension scheme with a minimum 4% contribution rate
- Flexible and agile working
- Season ticket loan
- Health & Wellbeing benefits
- Perkbox – offering loads of discounts in popular restaurants/movie tickets/gym etc.
We really care about personal development so this role will offer an excellent opportunity for you to develop your career, but also to make a real impact and difference to the service we provide to our customers.
Disability Confident Commitment
We are committed to equal opportunities. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for our post.
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