The Role

We have an exciting opportunity for someone who is passionate about delivering brilliant customer service, a natural communicator with strong attention to detail and who would like to work somewhere that offers genuine career progression and advancement opportunities, where people are acknowledged and rewarded for their achievements and hard work.

If this sounds like you, we would love to hear from you!

• Hours: 37.5 hours per week - shifts between 9am and 8pm, 5 of 7 days a week
• Start Date: Thursday 8th December
• Training: 4 days (Thursday 8th - Sun 11th Dec) 9am-5pm
• CONTRACT: TEMP WORK - 2 weeks work - start and finish before Christmas! Weekly pay and end of assignment bonus available!
• NO HOLIDAY OR TIME OFF AVAILABLE DURING THESE TWO WEEKS
• YOU MUST BE AVAILABLE TO WORK EVERY DAY FOR THE TWO WEEKS - ESPECIALLY Fri 16th, Sat 17th and Sun 18th without exception

In this role you will be working with customers, primarily taking inbound calls taking bookings for our client. Being a keen film-enthusiast would be a big bonus!

WORK FROM HOME - BRING YOUR OWN DEVICE SPECIFICATION

To work from home you must submit your technical equipment as listed below.

We cannot progress your application without this information.

• PLEASE MAKE SURE YOU SUBMIT YOUR OWN FULL NAME ON 'THINSCALE' WHEN PROMPTED.

YOU MUST RUN THE LINK ON THE DESKTOP/LAPTOP YOU USE DURING THE DURATION OF YOUR EMPLOYMENT*

Please click on this link to see if your device is compatible (please also be aware that this won't download onto your device [Apple is not compatible]) -

https://my.thinscale.com/bly/GvhwEz

If you 'FAIL' any area in RED on the checks, this means the device is not supported and we cannot continue your application. You can complete the same check on multiple devices and we will see this through our console.

About Woven

We are a fast paced Outsource Contact Centre who love to work with our people and for our people, supporting 'Includability' partnership for all! We are a Real Living Wage employer, who are recognised as ‘Disability Confident’, honour the ‘Menopause Pledge’, and align with ‘Employers Against Domestic Abuse’. If you are eager and ready to join our family, then we are more than excited to have you!

About You

We are looking for someone who really wants to make a difference within not only the customer experience, but within Woven and the team itself. You will need to have excellent communication skills, both written and verbal, with exceptionally high levels of attention to detail. You should be comfortable with using computer systems and software and a variety of platforms. We love some personality that expands our family, so bring what you have got to offer to your interview!

Key Tasks and Responsibilities

• To consistently deliver an outstanding level of customer service
• To answer calls in a timely and professional manner
• Resolving customer queries
• Taking details of enquiries & complaints
• Processing orders and taking payments
• Escalate any issues or complaints to your team manager where necessary
• To liaise effectively with all department colleagues and staff throughout the wider business

Key Skills

• Strong communication skills and resilience
• Willingness to learn and adapt at pace
• Excellent customer service skills
• The ability to multitask effectively
• The will to succeed and strive for excellence
• Ability to empathise with the customer and resolve queries
• Previous experience using CRM systems is desired
• Preferable Contact Centre experience

Benefits

• BeneKit App access for discounts available covering, Lifestyle Savings, Eyecare, Free Online Learning Courses and Live Well Blogs, powered by Benefits+, our flexible benefits platform
• An online e-learning platform that you can unlock access to 600+ CPD certified courses
• Receive on-going support from our Employee Assistance Programme through Health Assured for all your health and well-being needs
• Enjoy interactivity through TEAMS with your work colleagues who are located all around the UK
• Engage in 'Zen for 10' and #getupoffathatthing exercise and stretching routines
• Cycle to Work Scheme available
• 23 days holiday rising to 25 days after 5 years' service