Customer Service Advisor (Part-time, Full-time, or Job-share)
Full Time
Fareham
Posted
Job description
Customer Service Advisor
Hours: Part-time, Full-time or Job-share
Location: Fareham or Birmingham (Hybrid 1/2 days a week in the office)
Are you looking to start a career within the insurance industry? Do you have a passion for customer service? We’re looking for talented, ambitious people like you to join us!
Our Claims function is the largest department in our UK General Insurance business, and it plays a critical role in ensuring customers receive an efficient, professional, and empathetic service. Joining such a big team means there is always opportunities to learn, grow and develop your career.
You’ll be part of a dynamic and supportive team that handles a wide range of claims with a broad customer base. If variety and challenge is what you are looking for then we want to hear from you!
What will you be doing?
As Customer Service Advisor, you will:
- Promptly handle and positively resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service
- Review, resolve and proactively finalise claims within authority limits ensuring settlement at an optimum level with consideration to business implications
- Maximise productivity and profitability within the team
- Contribute to a positive and supportive team culture
Who are we looking for?
We aren’t fussed if you’ve worked as a Claims Handler before, what you do need is the ability to deliver exceptional customer service to customers through strong communication, relationship management and effective negotiation skills.
To be successful you need to have an inquisitive nature that will enable you to ask appropriate questions and reach accurate decisions. You will be educated to GCSE Level standard (or equivalent) and have strong IT skills.
What will you get in return?
As well as a competitive salary we also offer an excellent lifestyle benefits package which includes –
- 12% company pension contribution
- 25 days holiday plus an additional 3 volunteering days
- Annual company bonuses
- Contribution to medical cover
- Discounted technology offers
- Virtual GP appointments
- Discounted gym membership,
- Free flu jab
- Discounted gadget insurance
At Zurich we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at interview about the flexibility you may need.
Who we are:
With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers, and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.
You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.
Our Culture:
At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.
Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
With the above in mind we accept applications from everyone regardless of your background, beliefs, or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.
We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.
We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid
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