Job description
Do you have exceptional communication skills and have experience of working in a customer service/contact centre environment? Do you have a genuine desire to provide exceptional and professional customer service to customers? Then this will be the role for you!
- To be able to work from home at Allianz partners it’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair. You’ll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working. Your desk should be a suitable size to accommodate a Thin Client (small PC), two screens, keyboard and mouse. While working, a professional environment should be maintained.
We’re looking for enthusiastic and confident individuals with an excellent telephone manner to join our friendly and hardworking travel claims team to provide travel insurance cover for the Lloyds Banking Group.
What you'll be doing:
You will be responsible for delivering an exceptional customer experience throughout the travel claim lifecycle. As all calls will be from customers calling for help you will proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner. You will monitor all aspects of the claim to ensure that all services are provided, handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action.
You will also assess new claims in accordance with policy terms and conditions, ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem and identify and initiate potential recoveries from 3rd parties. As a reward for outstanding work there will also be team incentives to keep you motivated!
You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ Your team will be a blend of office-based and remote workers, so communication will be important!
Start Date: 16 January 2023 – Full attendance during the four weeks training will be required.
About the person:
- You must have proven experience of providing a quality customer service within a pressurised environment
- You will have a genuine desire to provide a high level of customer service
- You must be able to effectively manage multiple cases
- You will have a high attention to detail and quality focus
- You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
- You must have an excellent telephone manner
- You will be PC Literate
- You will have good geographical knowledge
- Ideally you will have a good understanding of the Travel Industry or Travel Insurance
Qualifications:
- Good standard of general education. English Language GCSE or equivalent
Hours:
Based on 35 hours per week. Shifts covering 8am to 8pm Monday to Friday, 9am to 5pm Saturday.
Salary: £22,515 plus up to £1,500 annual performance bonus paid quarterly.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
See
'
Who we are
' as an organisation, to find out more about us.
Allianz Partners is a world leading B2B2C specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
**NO AGENCIES PLEASE**
Job Level:
Entry Level
Location:
Croydon, ENG, GB, CR9 6HD
Available until:
16/01/2023
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Partners
Employing Entity:
AWP Assistance UK Ltd
Job Type:
Full-Time
Remote Job:
Remote working
Employment Type:
Permanent
ID:
8686
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