Job description

Your role at a glance

Would you like to join an employer who is passionate about supporting your development? Do you want a progressive career, where you can learn more and, earn more? Would you like to split your working time between the workplace and working from home? Do you want to work Monday-Friday and, have every weekend off? If this sounds like you, look no further! We’re recruiting for Customer Service Advisors with a starting salary of £19,500-£23,000, plus bonus. This is typically between 5% and 10% of your base salary.
Internally, this role maybe called something different, depending on which team you join. We’ll work with you on which department compliments your personality and strengths best.
We love giving back to our community! We have announced that our Cardiff office will move to The InterChange Building in Cardiff Central in 2023. We are completing a £400m regeneration project, the largest privately funded development in Wales. This move will see our people placed at the beating heart of the incredible £400m investment we're making in the city, and its long-term future.
Our Customer Service teams are made up of professionals from a range of backgrounds including call centre, retail, hospitality, and sales to name a few. Our Customer Service roles are partially home based and partially from our Cardiff office.
Here’s what our colleagues said about working for Legal and General:
‘You can really thrive and shine if you work hard. Our Customer Service Advisor role could be your springboard to a lifelong and successful career.’
‘Colleagues are given a platform to build a career within a big and successful company, where you really matter. People progress into underwriting, claims, HR, management, quality and IT just to name a few!’
‘I work with amazing people who are passionate and supportive. There is a real sense of community who celebrate with you at your highest and help bring you up from your lowest.’
‘I am in introvert. Everyone is welcome at L and G. Even though I’m a little quieter, I’ve still been made to feel part of the team and everyone is super friendly.’
We love working at Legal and General and know you will too. Here are some of the amazing perks our colleagues get:

• You’ll get rewarded for your hard work and effort through our performance related bonus scheme. This is typically between 5-10% of your base salary. As your skillset grows within Legal and General, it’s possible your bonus potential will too.
• 25 days holiday, plus bank holidays, 26 days after 2 year’s service. You can also buy and sell holiday meaning you’ll have plenty of time to do what you love outside of work.
• We can help you save for your future: our pension scheme gives you a 5% company contribution, plus we will match up to a further 5% of your personal contribution.
• Life assurance x8 of your annual salary.
• Free individual private medical insurance. You can also add your dependants on for a small cost.
• Our people know great people. Recommend L&G as a great place to work and earn £500-£3500 if someone you know joins us.
• We offer a host of money saving benefits including a variety of company share schemes and, discounts at a huge range of high street stores and on our own products.

What you'll be doing

• Helping our customers and clients every day. You’ll be working in one of our contact centres, taking inbound phone calls.
• You’ll provide customers with a first-class experience during every interaction.
• Given the nature of what we do, sometimes these calls can be emotive, so, we’re looking for people who are naturally caring, empathetic and resilient. The regularity of these types of calls will depend on which team you join. We’re recruiting across a variety of departments, which include investments, pensions, life insurance, retirement and bereavements.
• Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture.

What we're looking for

• The skills below are really important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients.
• People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful.
• Strong communication skills and passion to support customers, whatever their personal circumstances. Given the nature of some of the calls we receive, its important you’re authentic and empathetic.
• Customer service experience within the financial services, travel or retail sector is preferred but not essential. We’d also consider candidates who haven’t got customer service experience, who have the natural strengths to thrive in this role.
• Passion for customer experience and getting things right first time.
• Confidence in using a desktop or laptop and experienced in using MS Office.

Apply now if you’d like to work for an employer who supports customers and, builds better societies for the long term.

Job Types: Full-time, Permanent

Salary: £19,500.00-£23,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

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