Job description

Posting Date:
08-Nov-2022

Location:
Wolverhampton, GB

Entity / company:
Carlsberg Marston’s Brewing Company

Customer Service Advisor

Job Title: Customer Service Advisor

Location: Wolverhampton

Full Time - Permanent

Competitive Salary with excellent benefits

Carlsberg Marston’s Brewing Company (CMBC) is one of the leading, historic brewers in the UK. Formed out of a joint venture between Carlsberg UK and Marston’s PLC, we combine over 300 years of shared values, history, and heritage in UK brewing. Sustainability is at the forefront of our companies ambitions for the coming years, with Together Towards ZERO being a vital element, we are working hard for the future of our planet and striving towards zero carbon emissions by 2030.

We are now recruiting for a Customer Service Advisor to join us. Reporting to the Customer Service Team Leader this role will manage customer contact for both sales and support, ensuring that we are always championing our vision of ‘Our Customer, Our Knowledge and Our People’.

Key Accountabilities:
Deliver an exceptional customer support service to CMBC, always maintaining a friendly manner

Communicate with customers through inbound/outbound calls, chats, and emails

Follow company procedure on customer responses

Promote on-line digital applications to customers

Managing multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portals

Experience and Key Attributes required:
Recent call centre experience or customer facing environment would be desirable but not essential

Someone who is a self-starter and can really hit the ground running

Able to quickly identify problems, think flexibly and resolve issues

Strong communication skills, a sympathetic telephone manner

Passionate about providing high quality customer focused services

Excellent administration, IT, and organisational skills with good experience of using MS office software

Career development opportunities make CMBC the rewarding environment that it is, providing incredible benefits including a generous bonus scheme, private medical insurance, and flexible working hours. CMBC is an Equal Opportunities employer. All qualified applicants will be treated fairly, regardless of race, religion, colour, sex, age, national origin, disability, or veteran status. So, what are you waiting for?

Apply today and a member of the recruitment team will be in touch!

#PursuitOfBetter

CMBC is a new company, fuelled by highly engaged, empowered and passionate employees who will go above and beyond to deliver best in class customer service and help grow our portfolio of brands and business. With their entrepreneurial spirit, these employees take personal accountability and initiative to act and find solutions. Our employees work hard and have fun, enjoying supportive relationships that extend across the whole business.

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