About the role
In this exciting, fast paced role in our Customer Service Centre you will be the first point of contact for a range of enquiries received by telephone, email, webchat, social media and face to face for every council service we provide. Alongside this you will also cover a range of admin duties from inputting data to updating accounts.

So, if you are looking for a customer facing role which gives you the opportunity to develop a broad knowledge base, and use your judgement and problem-solving skills to offer practical solutions to a wide range of enquiries whilst simultaneously updating information systems, we want to hear from you.

About you
Successful experience of working in a call centre environment and a strong customer focus will be essential. You will also have a good standard of education (ideally GCSEs or equivalent), with a good knowledge of Customer Relationship Management systems in order to swiftly navigate information and update records whilst dealing with the customer. An understanding of local government services and processes will be an advantage, but you must have strong IT skills, excellent communication and interpersonal skills, along with the ability to work well in a team and to quickly absorb a wide range of knowledge about the Council’s services.

• East Devon District Council are currently consulting on changes to their grading structure, pay rates and annual leave entitlement (known as the ‘Reward Review’). If the proposals are agreed through consultation, the pay changes will be implemented in December 2022 and backdated to 1st April 2022 and the annual leave improvements will take effect from 1st January 2023 (our new leave year). The appointing manager can advise you of the proposed revised grade, salary level and annual leave entitlement that will apply to this post, if agreed through consultation.

Click on the link to find out more about Working at East Devon District Council