Job description

Burnett Dairy Cooperative, located in of Grantsburg WI is currently seeking an onsite Customer Sales Support Coordinator. The main functions of the Customer Sales Support Coordinator is to ensure the customer is receiving a high quality, professional service experience as well as providing support to the sales team.

Major Responsibilities:

• Customer order management & customer communication including customer system set-up, customer invoicing, fulfillment, carrier management, additions/deletions
• Responsible to handle customer complaints through to resolution and to update and maintain the complaint database
• Involved in customer approval process to include credit recommendation, pricing, & forecasting
• Communicates payment requests to customers and brokers as needed
• Maintains all customers portals including, but not limited to new-item set-up
• Monthly broker payments
• Manage customer deduction process and supports sales team in quarterly spending updates
• Freight compliance review and approval
• UPS spend review and approval
• Manages and process sample requests according to set guidelines
• Coordinate customer trade letter and price change communications
• Support customer scorecard activities
• Maintains price lists
• Supports sales staff with any necessary reporting
• Manages all set-up and activity in EDI

Qualifications:

• 5 years related experience and/or training is required
• Strong problem-solving skills with a tactful approach
• Proficient use of data management software and Microsoft Office Suit
• Excellent verbal and written communications skills
• Strong attention to detail

Availability:

• Regular and dependable attendance is required
• Availability requirements include: days, evenings, weekends, and holidays
• Must be logged on and available for calls/emails Monday-Friday, 8:00am – 5:00pm unless pre-authorized for the use of vacation/sick leave.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

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