Job description
Company Description:
PrizePool’s mission is to incentivize Americans to build a better financial foundation. More than half of Americans do not have the savings to cover an emergency expense of $1000, living paycheck to paycheck with no reserve for ‘what if.’ However, a majority of Americans spend cash on the lottery every week in the hope of a big win. People in the United States spent more than $91 billion on lottery tickets in 2019. PrizePool gives customers a new, fun place to save — one where their money is their chance to win real cash prizes guaranteed to total $50,000 every month. Based on a model of prize-linked savings, PrizePool feeds the desire that people have ‘to play and win’ but does so as they save, at no cost or risk to customers. Come join us as we innovate on how to help Americans build a more solid financial foundation.
Job Description:
As part of PrizePool’s Customer and Risk Operations team, you will be the face of company when dealing with our user’s questions and help them successfully setup PrizePool.
You will develop and construct high level operations and processes to reduce financial exposure associated with identified high-risk activity
You will educate customers and our internal stakeholders on suspension reasons, risk issues and actions centered around PrizePool transactions with a primary focus on high-risk transactions.
You will be empowered to assist our banking partner with their escalations, by leveraging strong investigation and organizational skills.
Functions & Responsibilities
Project Management
Qualifications
Please email careers@getprizepool.com with the subject line: Customer & Risk Operations Analyst with your resume.
PrizePool’s mission is to incentivize Americans to build a better financial foundation. More than half of Americans do not have the savings to cover an emergency expense of $1000, living paycheck to paycheck with no reserve for ‘what if.’ However, a majority of Americans spend cash on the lottery every week in the hope of a big win. People in the United States spent more than $91 billion on lottery tickets in 2019. PrizePool gives customers a new, fun place to save — one where their money is their chance to win real cash prizes guaranteed to total $50,000 every month. Based on a model of prize-linked savings, PrizePool feeds the desire that people have ‘to play and win’ but does so as they save, at no cost or risk to customers. Come join us as we innovate on how to help Americans build a more solid financial foundation.
Job Description:
As part of PrizePool’s Customer and Risk Operations team, you will be the face of company when dealing with our user’s questions and help them successfully setup PrizePool.
You will develop and construct high level operations and processes to reduce financial exposure associated with identified high-risk activity
You will educate customers and our internal stakeholders on suspension reasons, risk issues and actions centered around PrizePool transactions with a primary focus on high-risk transactions.
You will be empowered to assist our banking partner with their escalations, by leveraging strong investigation and organizational skills.
Functions & Responsibilities
- Manage incoming customer communication via our Customer Relationship Management system
- Respond promptly and exercise exceptional communication skills with our banking partner
- Efficiently manage multiple issues at a time and maintain case closure Service Level Agreements
- Conduct time-sensitive and comprehensive investigations with a heavy influence on Account Based Review
- Investigate and resolve fraud and financial issues that require a high level of attention to detail
- Build and update the necessary help documentation to assist our users
- Collaborate and escalate complex cases and new trends within the team for guidance/assistance
- Interact with the Engineering team to develop fraud prevention strategies and processes
Project Management
- Assist in the construction of short term and long-term plans with associated benefits of strategies that are developed to reduce financial exposure associated with identified high-risk activity
- Be a voice of the customer by identifying trends, issues, and suggesting improvements to processes, policies, and products
- Provide ongoing analysis of fraud detection systems to determine emerging trends and provide recommendations to assist in loss mitigation
- Excellent analytical skills with proficient spreadsheet and word processing experience; SQL experience a plus
- Strong organizational, problem-solving, time-management, and self-starter skills required
- Excellent verbal and written communication skills to effectively communicate and provide customer service required
Qualifications
- 3+ years customer service experience with preferably risk-related responsibilities
- Prior transaction surveillance and investigations experience in Financial Crimes, Anti-Money Laundering, and/or anti-fraud experience; consumer banking experience is preferred
- (Bonus) CFE (Certified Fraud Examiner) and Certified Anti-Money Laundering Specialist (CAMS) highly valued
- (Bonus) Previous working experience in fintech
Please email careers@getprizepool.com with the subject line: Customer & Risk Operations Analyst with your resume.
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