Job description
About FLIP
Flip is a next-generation e-commerce platform combining a TikTok-like discovery experience with a premium e-commerce service. Shoppers visit Flip as a single destination to discover and learn about products through 60-second videos of user-generated content that is instantly shoppable, with a one-click checkout and same day shipping. Shoppers on Flip can become Creators by sharing their own video reviews and monetizing their content directly on the platform.
What you will do:
- Communicating with the management team to ensure that all customer needs are being met
- Analyzing data to identify trends in customer complaints, problems with products or services, or opportunities for improvement
- Determining how updates to can improve customer service operations or create new opportunities for growth
- Planning staff training and development programs to ensure that employees are equipped with the knowledge and skills needed to perform their jobs effectively
- Monitoring customer feedback about products or services to identify potential issues before they become problems
- Identifying Fraud and organizing strategies for prevention.
What you will bring:
- A proactive and responsible approach
- Strong organizational and time-management skills
- Ability to manage multiple tasks, work under pressure and meet deadlines with attention to detail
- 5 years of operational and customer experience
- Excellent communication skills, both written and verbal
- Experience with customer service platforms
$90,000 - $120,000 a year
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