Job description
What you'll do
Ready for a challenge? We need you to be motivated, helpful and keen to deliver a positive customer experience...every time!
We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service. We're looking for people with:
- Great customer service skills
- A 'can do, solution focused' attitude
- Strong people and communication skills
- An understanding of contact centre technology
- The ability to work closely with colleagues in all departments
You’ll be call-handling and accurately diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll need to be confident using own initiative and have the ability to update systems and follow processes.
This is a full-time position which is offered on a fixed term contract for 12 months. There is the opportunity for hybrid working, allowing you to split your time between working from our office in Croydon and working from home.
We’d prefer you to have experience of working in a customer contact centre.
We're available for customers from 08.00 - 17.00 (Mon -Fri). We need you to be able to work flexibly within these hours.
Closing date: Wednesday 14th December at 23:59
What you'll need
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
What's in it for you
Pension
Life assurance
Healthcare cash plan
Eyecare & dental
Birthday leave
Retailers discounts
Cycle to work
Buy & sell annual leave
Season ticket loan
In-house academy & career development
Flexible working
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