Job description
Seeking a Customer Care Service Agent to join the team at Hunter Auto Group!
Do you enjoy providing an exceptional customer experience? Are you driven, energetic, and looking for a great customer service/call center role?
Are you looking to work from home?
At Hunter Automotive Group our Core Focus is to improve the quality of life for everyone at our dealerships.
The Core Values of Honesty, Never Settle, Strong Work Ethic, and Positive Attitude helps us maintain the right culture and guide our day-to-day operations.
Do you have what it takes to become part of our Hunter Team? Ask yourself:
1. Do I say what I mean and mean what I say?
2. Am I always honest with myself, my teammates, and my customers?
3. Do I strive for more, always being proactive?
4. Can I live a “grow or die” mantra, always pushing for what’s next, what’s better, and what’s more effective?
5. Do I look to improve myself both mentally and physically?
If you answer “Yes!” to all of those questions, you will be a GREAT fit in our company culture.
We pride ourselves in appreciating our employees, providing a great work environment, and welcoming innovative ideas.
Hunter Automotive Group provides the stability of a family-owned company, the opportunity to earn a great income, and the potential to grow your career with our growing company. We have proudly served the western North Carolina community since 1940!
Here's what we offer!
- Competitive Pay
- Medical, dental, and vision coverage
- 100% paid medical insurance available
- 401K matching and life insurance
- Wellness Program
- Paid time off
- Opportunity for growth
- Company gatherings
- Employee discounts
- Access to leadership and personal development programs
Duties and Responsibilities:
- Answer a high volume of incoming calls from customers to schedule appointments
- Initiate customer outbound calls regarding service needs
- Respond to customer inquiries and questions both by telephone and email
- Research required information using available resources
- Provide customers with vehicle and service information as appropriate
- Accurately enter new customer information into the system
- Verify and update existing customer information
Requirements:
- Ability to work flexible hours
- Excellent computer and phone skills are a must
- Strong verbal and written communication skills
- The ability to stay organized and complete multiple phone calls and emails to customers and schedule service appointments
- Must be able to work cooperatively with the team and on your own
- High school diploma or equivalent
- Ability to pass a background check and drug screen
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- Hybrid remote
- Office
Experience:
- Dealership: 1 year (Required)
- Business development: 1 year (Required)
Work Location: One location
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