Customer Care Representative

Full Time
Little Rock, AR
Posted
Job description

Job Title: Customer Service Representative

Location: Little Rock, AR Day 1 Onsite

Duration: Full time

Job Description:

Responsibilities

· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity, and investment products and transactions focusing on customer satisfaction, quality, and efficiency.

· Communicates with customers regarding service requests or problems; documents evaluates and resolves customers’ inquiries.

· Thoroughly documents all contacts and conversations; follows up as required.

· Works with other departments to complete customer requests as needed, and minimize escalations.

· Gains proficiency in various administration and automated workflow systems.

· Processes complex and varied service requests.

· Represents Transamerica with professional pride to internal and external customers.

· Consistently meets/exceeds set quality and productivity metrics.

· Functions w/in a team-based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by the department.

Qualifications

· High School diploma or equivalent.

· Up to 1-year experience with call center or customer service experience/training.

· Fundamental computer knowledge and maneuverability within window applications.

· Basic understanding of Microsoft office suite, specifically Word and Excel.

Job Type: Full-time

Salary: Up to $34,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • In-person

Application Question(s):

  • Do you have a Call center or calling experience?

Work Location: One location

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