Are you passionate about delivering excellent customer service?

Our Development Customer Care team have an exciting opportunity for an Advisor to join them on a Fixed Term Contract until 31st March 2023. We are looking for a dedicated and diligent customer service professional who can put the needs of our customers first and live our Platform Housing Group values everyday through their work.

What will you be doing as a Customer Care Advisor?

You will be the first point of contact within the Growth & Development directorate on issues relating to new build homes, delivering our dedicated aftercare and helping to build lasting communities for our customers.

We want someone who can provide a high level of customer service and work towards the resolution of defects throughout the Defects Liability Period (DLP) also handling any subsequent latent defect claims received.

Making sure our Customer Journey is of the highest standard you will promote best practice and help identify opportunities for continuous improvement.

Some things we need from you

• You will need to have demonstrable customer service experience and a track record in finding solutions that meet the needs of the customers
• You must be passionate about delivering first rate customer service and willing to go the extra mile for customers
• Be self-motivated with the ability to work calmly under pressure and have a positive can- do attitude
• You will have great organisational skills with the aptitude to prioritise your workload to meet deadlines
• You’ll be able to manage data and coordinate cross-departmental information flow
• Have the desire to collaborate with internal and external stakeholders to deliver the best outcomes for customers
• And have excellent communication skills with the ability to work as a part of a team as well as using your own initiative

While this role is home based, you should have the ability to travel to Group offices as required. Our Group offices are in Birmingham Business Park and Central Park, Worcester.

Some of our great benefits include:

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies, flexible working, and ability to work from home in most roles
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
• Pension contribution scheme with employer contributions of up to 8% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Salary sacrifice electric vehicle scheme
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

If this sounds like the role for you please apply, or if you’d like to find out more please contact David Hemming, Customer Care Manager, at