Job description
Customer Service Representative
Monday – Friday, 7:00am – 4:00pm
EVCO Plastics, a privately owned custom injection molding company located in DeForest, 15 minutes north of Madison, is currently looking for a Customer Service Representative to grow with our company.
Experience
3-8 years Customer Service background in a Manufacturing Environment Experience with EDI a plus.
- Excellent customer service skills
- Ability to multitask and follow through on tasks
- Working knowledge of computers and Microsoft Office Suite
- Positive attitude
- Strong communication skills and attention to detail
- Professional demeanor
- Ability to meet deadlines, exercise judgment regarding completion of tasks and set priorities
*
- RESPONSIBILITIES
- Treat all internal and external contacts with uncompromising respect and integrity under all circumstances.
- Make decisions regarding order expediting and servicing clients within EVCO Plastics.
- Communicates politely with customers—both internal and external—via email, face to face, and telephone.
- Write up orders for processing, pull mold folders and enter order in the system.
- Notify clients of changes with their order, as they occur.
- Keep the Sales staff advised of transactions between the client and EVCO.
- Work with the Engineering department to get quotations for clients when required.
- Communicate with other departments to resolve inquires and correspond with the client as to the resolutions.
- Set priorities, meet deadlines and exercise judgment regarding completion of tasks.
- Maintain confidentiality, exercise diplomacy and uphold a high degree of professionalism.
- Provide back-up assistance to the receptionist, as needed.
- Perform general clerical tasks including filing, sorting, proofing and posting records.
EVCO is an Equal Opportunity Employer
Employment Contingent on Successful Completion of Drug Test & Physical'
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Benefits offered:
- Paid time off
- Parental leave
- Health insurance
- Dental insurance
- Healthcare spending or reimbursement accounts such as HSAs or FSAs
- Other types of insurance
- Retirement benefits or accounts
- Education assistance or tuition reimbursement
- Gym memberships or discounts
- Others
Communication method(s) used:
- Phone
- In person
- Chat
Work environment:
- Office
This job will require you to pass a background check:
- No
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- 5 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- DeForest, WI 53532: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 5 years (Required)
Work Location: One location
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