Contract Type: Permanent full time. Full training provided

Working Pattern: 5 days a week, 37.5 hours

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  Are you looking for a role in a fast-paced call centre environment?
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  Do you want to work for a leading consumer law firm?
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  Do you have an interest in providing quality customer service?

Job Specifics

You will play a key role at Slater and Gordon and will be our customer’s first point of contact within the business, answering calls via a dialler system and will be based in our Liverpool call centre.

This is a fast paced call centre role and we are looking for candidates that can provide excellent customer service over the phone

We offer fantastic, in-house training that will require your full attendance throughout the first 3 weeks which will be Monday - Friday 09:00 - 5.30pm

You will then be required to work 5 days, shift pattern rotational between Monday to Saturday 8am to 8pm, for example 8am – 4.30pm. 9am – 5.30pm, 10am – 6.30pm, 11.30am -8pm

Saturday shifts are worked on a rotation with a day in lieu, so if you work a Saturday, you can have a day off within the week. You can work from home on a Saturday, and full equipment is provided!

Responsibilities Include:

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  Working on a dialler system to manage inbound and outbound customer enquiries
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  Working in a fast-paced call centre environment, giving our customers the best experience possible
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  Understanding the needs of clients, empathising, and always providing a high level of client care.
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  Engage with customers in a friendly and professional manner while actively listening to their concerns, receiving new enquiries
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  Offer support and solutions to customers in accordance with the company's customer service policies.

About You:

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  Excellent communication skills both verbal and written, great attention to detail
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  Passionate about delivering exceptional customer service
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  A positive can-do attitude
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  Able to work at our Liverpool call centre on a full time basis

What we offer in return:

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  The Liverpool office has fantastic transport links, and we offer all our employees free parking, working in a scenic location with beautiful views along the waterfront

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  We want our employees to have a great work life balance, which is why we have a 37.5 hour working week, and you work from home when you work a Saturday

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  The opportunity to complete your Level 3 Customer Service apprenticeship, fully funded by us!

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  25 days holiday allowance per year, plus the option to purchase an extra 5 days

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  Pension scheme, health cash plan, life assurance and income protection insurance

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  The opportunity to develop a rewarding and successful career with an award- winning law firm, countless opportunities for career progression and fantastic monthly incentives

Company Values: We do what we say we will. We own it. We sort it. We don’t wait, we create. We respect and encourage each other. We make time to live

If this is not of interest to you but you know someone who may be interested, please pass on their details

For further enquiries relating to this vacancy please contact:

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  Please Note - Vacancies may closed prior to the expiry date displayed, subject to volume of applications received.