Job description

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

The Credit Coordinator is an integral contributor to the credit and billing processes in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member works closely with hotel Sales, Catering, Conference Management, and Finance leaders to appropriately manage credit risk, thereby limiting aged receivables and write-off exposure. They will be in regular contact with guests and clients of the hotels to ensure timely collection of advance deposits and direct-billed accounts. Achievement of aggressive excellence targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance. The Credit Coordinator has an excellent understanding of the overall order to cash process as it relates to both the hotel and shared services environments. The Credit Coordinator reports to the Credit Manager.

Job Specific Duties

• Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices
• Ensures company policies related to credit are upheld to limit aged receivables and bad debt exposure
• Analyzes and assesses the creditworthiness of clients using commercial credit reporting tools and industry trade references
• Establishes direct billing accounts as appropriate for hotel clients; communicates terms accordingly
• Maintains strong relationships with hotel Finance, Sales, Catering, and Conference Services team members to ensure client needs are understood and met
• Collaborates with other Billing Services team members to research account disputes and billing discrepancies
• Communicates directly with guest/clients of the hotels to collect group advance deposits and payment for direct-billed balances; keeps accurate records of collections activities
• Applies payment in hotel’s property management system daily as check registers are received
• Leads regular conference calls with hotel leaders to review upcoming group business, aged receivables, and collections progress
• Provides reporting to hotel Finance leadership to support cash flow forecasting
• Accountable for achievement of metrics and targets associated with the position
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all training sessions and meetings
• Ability to perform “Physical Requirements” as explained below
• Other duties as assigned

Qualifications

• Ability to work cooperatively with others
• Ability to maintain confidentiality
• Ability to read, write and speak English effectively
• Ability to communicate effectively both written and verbally
• Ability to work effectively, maintain composure and make decisions in stressful situations
• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel
• Proficiency in windows-based computer programs to include e-mail, internet and word processing applications
• Strong computer skills and ability to learn new computer applications
• General knowledge of mathematics and accounting principles

Education

High School Diploma or GED equivalent

Experience: 1-2 years customer-facing work experience in a hospitality or finance environment

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Physical setting:

• Call center
• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Hybrid work schedule after initial 30 day in office training - 50/50 Work from home/In-office

Ability to commute/relocate:

• Franklin, TN 37067: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired hourly rate?

Experience:

• Credit: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Work Location: One location

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