Credit Care Specialist

Full Time
Aurora, CO 80014
$18 - $19 an hour
Posted
Job description

At American Financing, we're innovators with imagination. We do what it takes to help customers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo.

See what it's like to work for a national mortgage lender that truly values its employees. Wherever your passions lie, you can find rewarding work and new opportunities here.

  • Casual work environment
  • Family-owned, Customer-focused
  • Denver Post Top Workplace
  • Top 50 Family-Owned Business
  • Best of Colorado Business
  • Inc. 5000 Fastest-growing Private Company


JOB SUMMARY

The Credit Care Specialist or CCS will be the facilitator of the credit care process. They will review applications referred to the credit care department, determine if they qualify for a credit care plan, design a plan to increase the score to a desired level specifically for the customer, implement that plan with the customer and manage that plan until its completion


WHAT YOU WILL BRING

Responsibilities:
  • Review newly assigned applications for the day and their associated credit plans
  • Notate plans, Upload additional creditx's to Byte and reject apps back to the MC that do not qualify
  • Check and execute follow-ups on existing credit care plans for the day or applicants who have had failed contact attempts (monitored through byte tasks)
  • Respond to/Field Customer calls/texts/emails for those who are currently in a credit care plan or had previous failed attempts in contacting the customer
  • Put into action and facilitate new credit plans on already determined qualifying applications
  • Reach out to new customers to implement plans and set follow-ups
  • Collect and review documents from borrows
  • Attend Daily/Weekly meetings as set by manager
  • Participate in team chats
  • Attend new training as assigned and stay current on compliance items

WHAT YOU WILL DO

Required Skills/Abilities:
  • Basic Understanding of Credit
  • Detail Oriented
  • Able to navigate sensitive conversations easily
  • Excels in a fast-paced environment
  • Team Player
  • Self Starter
  • Experience working remote preferred
  • Positive Attitude
  • Strong Work Ethic
  • High capacity
Education, Licenses, Certifications, and Experience:
  • High School degree
  • 1-2 yr financial background preferred
  • Prior experience in having conversations regarding finances (IE Universal Banker, Bank CSR, Jr. LO, Jr. Processor, Etc.)
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer with multiple interruptions
  • Must be able to lift up to 15 pounds at times

$18-$19 Hourly plus Bonus

#LI


WHAT WE BRING

  • Medical, Dental, Vision, 401k
  • Paid time off and sick days
  • Paid holidays
  • Long-term paid disability
  • Paid maternity and bonding leave
  • Full desk equipment provided

American Financing Corporation (AFC) is an Equal Opportunity Employer. AFC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis protected by law. All employment is decided on the basis of qualifications, merit and business need.

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