Job description
The Credit Card Operations Supervisor manages the personnel of the credit card operations department and is responsible for day-to-day operations in one or more areas, including card issuance, exchange processes, and merchant deposit processing.
Essential Functions:
Act as client consultant – be able to make product recommendations based on “as-is” processes and policies
- Develop and maintain product descriptions that describe each product offering, including how the products work from start to finish
- Develop training materials and aids
- Ensuring competitive advantage of product construct, pricing, and features
- Understand the competitive environment and recommend plans & tactics to capitalize on any change to meet overall business objectives and optimize risk and return
- Ensure the assigned product(s) are properly marketed and supported via available channels
- Development of interest and fee-based pricing in support of the goal of optimizing the profitability of the assigned product(s)
- Identify, develop and execute defined objectives that will ensure customers’ payment needs are met
- Ensure the assigned product(s) are aligned to the business objectives and desired customer & employee experience, and contribute to increasing market share, share of wallet, customer retention, and product & customer profitability
- Understand the economics and P&L for the assigned product(s) also, anticipate and respond to changing customer needs with high-quality, cost-effective product solutions that are easy to sell, service, and use
Requirements
- Bachelor’s degree in Business Administration, Finance, or any other related field.
- Five (5) or more years of demonstrated experience in credit cards, policies and development, operations ,compliance, anti-money laundering and Bank Secrecy compliance experience in the financial services industry is required.
- Required direct supervisory experience within the banking industry.
- Strong knowledge of the BSA, AML and OFAC’s general dispositions and requirements.
- Strong understanding of testing and quality assurance standards, processes, and techniques.
- Flexibility and ability to manage multiple tasks with varying priority and deadlines at the same time.
- Advanced knowledge in Microsoft Office Excel.
- Fully Bilingual: english and spanish.
Bachelor's degree in related areas. Excellent understanding and appreciation of operational risks Ability to analyze various financial data Strong problem solving and decision making skills Fully bilingual in Spanish and English in written and verbal form Computer skills expertise in Microsoft Office (Word, Excel, PowerPoint, Outlook), Internet. EEO/MALE/FEMALE/VETERANS/DISABLED
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