Job description

The position provides administrative support to unit supervisor and staff. The position interacts routinely with Texas Department of Family and Protective Services staff and the general public.
To learn more about the agency, go to: http://www.dfps.state.tx.us/Jobs/default.asp

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision ad Values in service to the 27 million citizens of Texas.

DFPS is not only a qualifying organization for the Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments, but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, a lifetime monthly retirement annuity as well as Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas. An additional benefit you will receive is 12 days of paid annual leave, 12 sick days, and the potential to earn up to four days of administrative leave each year. Your annual paid leave accrual increases as your tenure increases.

Essential Job Functions:

• Performs data entry into IMPACT and other electronic programs and systems.

• Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers.

• Prepares and maintains statistical reports, leave and personnel records, case control systems, case records and related files for the unit. Functions as the unit timekeeper and will process purchase orders as directed.

• Types correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit and files related documents.

• Provides program and agency information and/or makes referrals to other community resources.

• Greets visitors, responds to general questions, and directs callers to proper location.

• Performs other duties as assigned and required to maintain unit operations.

• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.

• Attends work regularly in accordance with agency leave policy.

Knowledge and Skills:

· Knowledge of computers.

· Skill in using Microsoft Works or Windows environment.

· Skill in working in an office supporting several staff members.

· Ability to effectively handle multiple assignments in a dynamic environment.

Initial Screening Criteria:

· Graduation from high school or equivalent

· One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.

Acceptable Substitutions:

· Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience

Final Selection Criteria:

· Experience using Microsoft software.

· Experience working in an office supporting several staff members.

Additional Information:

Administrative Assistants may be required to work together with DFPS caseworkers in providing supervision of children without placement (CWOP). Children can vary in age, but primarily the population that will be worked with is children that can range from 10 to 17 years of age. Responsibilities of the position include assisting the DFPS caseworker with monitoring children and ensuring needs are met during their office or community location stay to include: safety, food, hygiene, education and entertainment/recreational activities. This could require working outside of the normal work schedule. If so, overtime compensation may be earned.

Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas.

Interview Requirements: Any candidate who is called to an agency for an interview must notify the interviewing agency in writing of any reasonable accommodation needed prior to the date of the interview.

Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 42A, YN, 0111, 3A1X1. For more information see the Texas State Auditor’s Military Crosswalk, please visit: https://hr.sao.texas.gov/CompensationSystem/JobDescriptions

Job Type: Full-time

Pay: $2,169.41 per month

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Overtime

Ability to commute/relocate:

• Austin, TX 78741: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service/General Office: 1 year (Required)

Work Location: One location

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.