Job description
General Information
Vacancy Open to
All Candidates
Employment Type
Permanent - Full-time
If time-limited, note appointment end date
Hours per week
40
Months per year
12
Position Number
012649
NC Salary Grade Equivalency
GN07
Classification Title
University Program Associate - Journey
Working Title
Coordinator of Reservations and Events
Salary Range
$39,796 - $48,640
Anticipate Hiring Range
$39,796 - $45,000
FLSA Status
Non Exempt
Division
Student Affairs
Department
Counseling & Health Serv (Adm)
Work Unit
University Recreation
Work Schedule
- 10:00 am – 7:00 pm; Monday – Friday with occasional evening and weekend hours required in conjunction with programming and/or event needs.
Primary Purpose of Position
The Coordinator of University Recreation for Reservations and Events is responsible for working with the Associate Director of University Recreation on duties related to overseeing, planning, and implementing a comprehensive, departmental Reservation and Events Program based on the department’s mission, vision, and values. In addition, this position will have an integral role in hiring, training, and developing student employees to assist with the oversight of events and management of University Recreation facilities.
- Directly oversee and manage 15-20 student staff to ensure staff provides the highest level of customer service for students, members, and guests.
- Aid in the creation, planning, and implementation of a comprehensive training program related to events and facility oversight for student employees.
- Provide instruction and development opportunities for staff through training, coaching, and performance evaluations that incorporate student learning outcomes.
- Serve as backup to the departmental scheduler for University Recreation facilities. Assist with receiving, scheduling, and confirming facility reservation requests in the DSE (Do Sports Easy) scheduling system in the absence of the department scheduler.
- Provide event management assistance to confirm special events, and coordinate meetings with event contacts to determine event logistics, size, and scope.
- Assist in the development and implementation of strategic plans and goals that ensure growth, continuous improvement, safety, quality of programs, and participant satisfaction through program reviews and assessments.
- Collaborate with program areas to cross-train on facility-related duties and services as needed
- Partner and collaborate with key campus offices to ensure programs, services, and activities support an inclusive learning and work environment.
- Attend and serve as the backup contact for weekly CRES (Conference, Reservation, and Event Services) meetings regarding facility requests.
- Assist in the preparation of event fee estimates and invoices.
- Resolve unique and conflicting event scheduling and planning situations.
- Maintain and purchased department event equipment inventory.
- Report building safety, security, and maintenance issues to the appropriate department contact or place a University work order.
- Participate in the overall assessment planning, goal setting, and annual report data collection.
- Assist with the development and implementation of tools to measure event satisfaction; generate routine satisfaction reports.
- Assist with student development projects or duties as assigned.
- Conduct periodic assessments to measure customer service and risk management issues for events.
- Help create an environment that encourages, inspires, and supports innovation and professional development opportunities for student staff, including professional association involvement and training programs.
- Provide student development through leadership, customer service, diversity, multiculturalism, student learning theory, and specific job duty training that accommodates various learning styles for student staff.
Be accountable to the department by contributing to a positive, friendly work environment that encourages, enhances, and demonstrates collaboration, teamwork, professionalism, and equity
among staff, students, and patrons on a daily basis. Attend and actively participate in staff meetings, in-service education sessions, and other divisional or departmental meetings. Serve on University Committee as needed. Participate in other Division of Student Affairs initiatives/programs as required. Assist in the overall operation of the department by providing input and completing assigned projects, annual goals, objectives, and annual reports. Seek opportunities with other university departments to offer co-sponsored programs and events. Perform other duties as assigned by the Director of the University Recreation and Leadership Team. Personal involvement and contributions to the National Intramural-Recreational Sports Association are highly recommended.
Minimum Education/Experience
Required Minimum Qualifications:
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four-year college or university and one year of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four-year college or university and one year of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Essential Job Duties
The Coordinator of University Recreation for Reservations and Events is responsible for working with the Associate Director of University Recreation on duties related to overseeing, planning, and implementing a comprehensive, departmental Reservation and Events Program based on the departments’ mission, vision, and values. In addition, this position will have an integral role in hiring, training, and developing student employees to assist with the oversight of events and management of University Recreation facilities.
Other Work Responsibilities
- Maintain and purchased department event equipment inventory.
- Report building safety, security, and maintenance issues to the appropriate department contact or place a University work order.
- Participate in the overall assessment planning, goal setting, and annual report data collection.
- Develop and implement tools to measure event satisfaction; generate routine satisfaction reports.
- Conduct periodic assessments to measure customer service and risk management issues for events.
Be accountable to the department by contributing to a positive, friendly work environment that encourages, enhances, and demonstrates collaboration, teamwork, professionalism, and equity
among staff, students, and patrons on a daily basis. Attend and actively participate in staff meetings, in-service education sessions, and other divisional or departmental meetings. Serve on University Committees as needed. Participate in other Division of Student Affairs initiatives/programs as required. Assist in the overall operation of the department by providing input and completing assigned projects, annual goals, objectives, and annual reports. Seek opportunities with other university departments to offer co-sponsored programs and events. Perform other duties as assigned by the Director of the University Recreation and Leadership Team. Personal involvement and contributions to the National Intramural-Recreational Sports Association are highly recommended.
Departmental Preferred Experience, Skills, Training/Education
EDUCATIONAL REQUIREMENTS:
EXPERIENCE & QUALIFICATION REQUIREMENTS:
- Bachelor’s degree in Campus Recreation, Sports Management, College Student Personnel Administration, Higher Education Administration, or a related field.
EXPERIENCE & QUALIFICATION REQUIREMENTS:
- Minimum of one year of event management experience
- Experience recruiting, interviewing, hiring, training, scheduling, supervising, and evaluating student employees
- Demonstrated interpersonal, presentation, written and verbal communication skills
- Ability to work a non-traditional work week; 10:00 am – 7:00 pm weekdays (plus weekend hours, as needed)
- Ability to work as part of a professional team and collaborate effectively with colleagues
- Analytical skills to identify problems, assess alternatives, and render consistent and logical decisions
PREFERRED EDUCATION & QUALIFICATIONS:
- Master’s degree in higher education, recreation, sport management, or a related field.
- Recognized experience at the collegiate level in administration and supervision of student employees
- Knowledge and experience in budget planning and fiscal management
- Demonstrated success in implementing recreation programs for a culturally diverse population
- Ability to thrive in an environment that values high expectations, accountability, and dedication to risk management
- Current First Aid/CPR/AED certifications (ARC)
- Certified Instructor for First Aid, CPR, AED, and Blood Borne Pathogen training or the ability to become a Certified Instructor within 6 months of employment
- Minimum of one year of event management experience
- Experience recruiting, interviewing, hiring, training, scheduling, supervising, and evaluating student employees
- Demonstrated interpersonal, presentation, written, and verbal communication skills
- Ability to work a non-traditional work week; 10:00 am – 7:00 pm weekdays (plus weekend hours, as needed)
- Ability to work as part of a professional team and collaborate effectively with colleagues
- Analytical skills to identify problems, assess alternatives, and render consistent and logical decisions
Necessary Licenses or Certifications
Work Location
UREC
Posting date
03/23/2023
Closing date
04/06/2023
Proposed Hire Date
05/01/2023
Contact Information
Special Notes to Applicants
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
- Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see the job duties section of previous employment).
- Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Please submit a resume and cover letter with your application.
- These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
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