• Professional experience as a Customer Service Representative
• Direct supervisory experience,
• Experience assigning and tracking tasks to meet deadlines,
• Experience using CRM’s and Database tools,
• Proficient in use of Microsoft 365,
• Demonstrated effective verbal and written communication skills

• Bachelor’s Degree
• Three or more years as a customer service representative
• Experience using a student information system such as Banner
• Experience developing and presenting staff training
• Experience managing professional projects
• Advanced Excel spreadsheet skills

• Contribute to the screening and hiring of staff and student employees.
• Create and maintain staff and student employee scheduling.
• Provide training to staff and student employees, not only when newly hired, but continuing education to keep employees updated on all relevant information.
• Attend internal department staff meetings to keep CSU team updated on relevant information.
• Evaluation and updating of current training materials and implementation of any revisions to include in-house documentation and the Canvas system.
• Help to establish benchmarks to determine appropriate staffing levels of student workers and staff.
• Help to develop comprehensive policies for student workers within CSU.
• Help to establish our “customer’s journey” and determine where we are hitting the mark and what might be missing.
• Maintain and update our customer satisfaction process to determine if changes or training are needed to enhance our customers’ experience.
• Work within the Wrike system to manage and track communication campaigns and to follow up with stakeholders when necessary.
• Review and manage publication inventory and provide feedback when inventory levels are low.
• Establish and maintain working relationships with outside vendors and external departments.
• Track and reconcile USPS postage costs for bulk mailing.
• Collect data for incoming calls, emails, and visitors.
• Set up, create scripts, and manage calling campaigns for CSU staff.
• Review and critique outgoing responses to emailers of the admissions mailbox.

Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.


Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Texas State University is a member of the Texas State University System. Texas State University is an EOE.


Texas State is committed to increasing the number of women and minorities in administrative and professional positions.