Cook II - FireLake Grill House & Cocktail Bar
Job description
At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it’s how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team’s talents.
Radisson Hotel Group Americas is proud to be one of the world’s leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.
Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.
FireLake Grill House and Cocktail Bar features regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.
We are also offering a $2,000 signing bonus after the completion of a 90-day probationary period.
Key Responsibilities
Prepares and properly garnishes all food orders in accordance with menu specifications under the guidance of the Chef
Prepares sauces, soups and hot entrees in accordance with menu
Use and follow recipes
Adjust recipes accurately
Uses high-quality ingredients and measures them accurately
Operates all kitchen equipment accurately
Taste test and evaluate foods before serving to make sure standards are met; consult with Chefs if there are any concerns.
Portions food into standard portions
Garnishes food in appealing manner
Presents food using proper plate presentation techniques
Coordinates completion of menu items with server
Sets up for meals by ensuring proper amounts are in place for forecasted covers, special functions and any reservations
Assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per SOP
Organizes and maintains work areas, coolers and storage areas
Prepares work checklist and organizes work stations for each shift
Checks and maintains coolers and storage areas for cleanliness, quantity and quality of food products
Requisitions food with necessary approvals according to policy
Takes proper care of ranges, ovens, broilers, fryers, griddles, utensils and other equipment
Ensure that kitchen area remains clean and free of hazards during shift
Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures, ensure proper rotation of all food items
Return all food items not used on next shift to designed storage areas, being sure to cover/date all perishables
Keep floor clean and free of food items, trash or other obstacles
Serves food that is safe to eat and looks appealing
Follows facility’s safe food-handling guidelines
Cleans and Sanitizes work area according to cleaning schedule
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirements/Skills
Minimum two years of cooking experience, preferably in an upscale high volume environment
Culinary degree preferred
Must be able speak, read and understand basic cooking directions.
Ability to follow standardized recipes and plate presentation
Knowledge of food and beverage preparations, service standards, guest relations and etiquette
Knowledge of the appropriate table settings and service ware
Excellent attention to detail
Must possess the ability to handle multiple tasks
Excellent communication and interpersonal skills
Ability to effectively communicate with department managers, team members and guests
Ability to follow prep list
Able to work a flexible schedule, including weekends and holidays
Physical Demands
Ability to lift and carry up to 50 pounds;
Must possess a team spirited attitude and a willingness to help;
Ability to effectively communicate with department managers, team members and guests;
Ability to retain and give general hotel information;
Ability to hear with 100% accuracy with correction;
Ability to stand and exert well paced mobility for an eight (8) hour shift.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.
Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.
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