Job description
SUMMARY DESCRIPTION:
Responsible for understanding and implementing our shared HEP vision, mission, and values. With safety being top priority, the control team leader will be responsible for the field team that installs, programs and delivers HVAC controls systems on both construction projects and directly to owner accounts. Team leader will provide leadership of controls technicians including achievement of department objectives and goals consistent with overall organization strategy. Team leader s responsibilities will include satisfied customers, profit performance, personnel development, and operation excellence, as well as contract compliance.
PRIMARY ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Working safely is our company s number one business objective. It is the responsibility of each employee to comply with all safety and health requirements whether established by the company or by federal, state or local law. Each employee must be dedicated in his or her safety responsibility while conducting business. It will be a condition of employment that all employees are expected to work safely and contribute to the safety of others.
- Supervise and manage controls technicians.
- Carry out management/leadership responsibilities in accordance with the organization s policies and applicable laws.
- Ensure quality standards are met for all controls operations, processes and functions to provide for the safe execution of work and customer satisfaction.
- Overall fulfillment responsibility for the following functions: order validation, order entry, order follow up, customer inquiry, project management, technical support, factory warranty, claim management, and resource allocations.
- Responsible for internal communications flow relative to the fulfillment process. This includes interface with Sales, Parts, Controls, Contracting, and Administrations for controls related problems and opportunities.
- Monitor, measure, and modify process and process measurements to effectively and efficiently meet customer needs.
- Work with other HEP controls team leaders and technical centers to establish required skill sets, talents, and capabilities across the organizations, as well as to meet variable workloads between our markets.
- Contribute ideas to overall business strategy and plans as part of the leadership team.
- Interact with sales to ensure smooth hand off of projects from the sales process.
- Coach the controls team with positive reinforcement to help each person consistently improve, as well as provide technical support and training in the field to team members.
- Perform controls work in the field as required.
- Document work by completing paperwork on each job, including daily time, progress, and duration; and maintain files.
- Assist billing coordinator to help ensure department remains cash flow positive.
- Manage controls inventory in an organized and detailed manner to be efficient in controls parts procurement.
- Responsible for keeping abreast of products, product design and requirements for successful installation of HEP represented control lines. Insure this information is communicated as appropriate to the team.
- Review project performance and monitor through the training and turnover phase.
- Make recommendations of tools and capital requirements for the team during budget phase each year.
- Assist with recruiting and/or interviewing to help grow the business.
- Some travel with occasional overnight stays may be required. (3-5% of the time)
- Flexibility to work outside normal work hours may be required, including weekends on occasion.
- Assist sales with site surveys and/or recommendations on new projects and estimates.
- Assist service team during and after the warranty period when needed.
- Assist contracting with timelines and support on HEP contracting jobs.
- Perform other duties as required or assigned.
- Work and collaborate with other departmental team leaders to help achieve our overall company vision, mission, and values.
- Maintain a positive work atmosphere by action and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management. Maliciously motivated criticism, delaying, bullying or harassment will not be tolerated. Help foster a culture of teaming, client value, and a great place to work.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
EDUCATION AND/OR EXPERIENCE:
High school diploma, Related Associates degree or equivalent from a Technical/Trade school or 2 years related experience in construction and/or low voltage installation. IT & TCP/IP and 10 years of HVAC controls and controls integration experience is a must. Equivalent combination of education and experience considered.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:
State driver s license, auto insurance, auto registration, acceptable driving record.
Tridium Niagara N4 and Technical Certifications
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS:
JCI/KMC Programmable unit controller training certificates
Tridium Niagara Advanced Technical Certifications
SOFTWARE SKILLS REQUIRED:
___ Basic _ Intermediate _x__ Advanced
Specific Programs and/or skills:
COMMUNICATION SKILLS:
Ability to effectively communicate orally and in written form. Ability to respond to questions person to person, small group, and public situations with customers and other employees of the organization.
WORKING AND/OR ENVIRONMENTAL CONDITIONS:
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the functions of this job, the employee is frequently exposed to work near moving mechanical parts, outdoor weather conditions; and occasionally exposed to risk of electrical shock, work in high, precarious places. Position requires frequent auto travel, including hazardous weather conditions and other inherent traffic hazards. The noise level in the work environment is usually moderate.
PHYSICAL REQUIREMENTS:
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is regularly required to sit, talk or hear; frequently required to stand, use hands to finger, handle, or feel; and occasionally required to walk, reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds and push/pull up to 100 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus.
TEAMWORK
- Demonstrate and promote a spirit of cooperation and teamwork throughout the company;
- Continually look for ways to improve our processes and ability to serve our customers effectively;
- Continually strive to improve personal performance. Take an active role in seeking training or other opportunities for growth and development.
BUSINESS BEHAVIOR & ANTITRUST
Do not discuss with competition (includes similar Service/Parts companies and manufacturing representatives).
- Company price, costs, profits, or terms of sale;
- Person or companies with whom William A. Harrison Inc., Harrison Energy Partners, or Best HVAC Parts & Supply will or will not do business;
- Geographical areas of operations.
CONFIDENTIALITY & CONDUCT
- Do not divulge any confidential personnel and/or corporate policy;
- Will not engage in gossip or other unprofessional conduct;
- May not make changes in his/her job description, standards of performance or quarterly objectives without consultation with your direct supervisor, manager or executive leadership.
SAFETY SENSITIVE STATEMENT
A Safety Sensitive Position (SSP) is defined as any position in which a person performing the position while under the influence of drugs, including marijuana, as well as alcohol, may constitute a threat to the health or safety of themselves, co-workers or general public. A SSP could also include a position in which a lapse of attention could result in injury, illness, or death for the employee, co-workers, or general public. Without limitation a SSP includes any position that involves operating, repairing, maintenance, or monitoring of heavy equipment, machinery or motor vehicles as part of the job duties.
HEP has designated the following positions as Safety Sensitive:
- All positions in the Service Department
- All positions in the Controls Department
- All positions in the Contracting Department
- All outside Sales and Marketing positions
- All Executive positions
- All Parts positions
- Any and all other positions in which the person is required to operate a motor vehicle in performing duties for the benefit of Harrison Energy Partners. This includes positions where such activity may be occasional.
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