Contact Centre Travel Advisor - Remote Working
Full Time
United Kingdom
Posted
Job description
Permanent
40 Hours
Salary
Competitive
Country
U.K
What you will be doing...
Here at
Jet2holidays we are all about delivering a
VIP service to all of our customers. Our valued
Contact Centre Travel Advisor colleagues work as
One Team to
Create Memories our customers and deliver our industry recognised customer service, whatever the situation.
What will you do in the role?
What are the key skills / experience you’ll already have?
You will have previous telephone based customer service experience, ideally within the contact centre or travel agent industry. Previous Sales experience would also be desirable. A genuine passion for going above and beyond for customers is required, along with excellent communication skills, Previous experience in a remote/home based role would also be beneficial along an aptitude for I T packages and inhouse systems.
This role is available on a full time (40 hours per week) permanent contract basis and your working pattern will include working a fixed shift basis – all shifts involve working 4 days in the week and 1 day at the weekend, with working hours between 8:30am and 8:30pm.
Although you will work within a team, this role is home-based and as such, the ability to be self-motivated and work well independently is crucial.
If you are successful, on joining us, we will provide a comprehensive virtual training and induction programme in order to give you the tools to perform the role, and ongoing training and coaching is part of our commitment to you.
We will also provide you with your computer equipment, however a key requirement of the role is that you must have a s uitable working space at home, along with a high speed broadband connection. You must also be based in the UK.
What can we offer you?
We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -
This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
What will you do in the role?
- As a Travel Advisor, you will provide expert guidance to find the right holiday for our customers
- You will anticipate any questions our customers might have about their travel requirements and act as a subject matter expert for our procedures, policies and guidance
- Manage high volumes of customer queries including amending bookings, updating changes and processing payments prior to travel.
- Be knowledgeable and confident on our in-house systems; the ability to navigate and accurately update these systems is an essential part of ensuring we do all that we say we will for our customers.
- Add real value to customer conversations whilst achieving individual targets and KPI’s (including adherence and quality standards)
What are the key skills / experience you’ll already have?
You will have previous telephone based customer service experience, ideally within the contact centre or travel agent industry. Previous Sales experience would also be desirable. A genuine passion for going above and beyond for customers is required, along with excellent communication skills, Previous experience in a remote/home based role would also be beneficial along an aptitude for I T packages and inhouse systems.
This role is available on a full time (40 hours per week) permanent contract basis and your working pattern will include working a fixed shift basis – all shifts involve working 4 days in the week and 1 day at the weekend, with working hours between 8:30am and 8:30pm.
Although you will work within a team, this role is home-based and as such, the ability to be self-motivated and work well independently is crucial.
If you are successful, on joining us, we will provide a comprehensive virtual training and induction programme in order to give you the tools to perform the role, and ongoing training and coaching is part of our commitment to you.
We will also provide you with your computer equipment, however a key requirement of the role is that you must have a s uitable working space at home, along with a high speed broadband connection. You must also be based in the UK.
What can we offer you?
We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -
- Competitive salary, with annual pay review
- Contributory pension scheme
- 34 days holiday entitlement per annum (including Bank Holidays)
- 3 x salary life assurance
- Generous Discretionary Profit Share Scheme
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
- Access to Mental Health First Aiders
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
Division
Jet2holidays
Careers With Us
Contact Centre
Careers Dept
Travel Contact Centre
Careers Team
Travel Advisor
Business Area
Jet2holidays
Team
Call Centre Sales
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.