Are you passionate about providing excellent service to a variety of stakeholders, confidently resolving a range of complex issues? We are looking for Contact Centre Advisers to join us on a full-time permanent basis, working 35 hours per week. You will be working Monday to Friday rotating shifts with the occasional Saturday shift required. Our offices are based in Spinningfields, right at the heart of Manchester. We’re only a short walk from various train and tram stations.

You’ll be given opportunities to earn more, learn more and develop your career while working for an organisation that promotes staff wellbeing with an emphasis on a healthy work life balance.

For over 160 years, the General Medical Council (GMC) has been helping to protect patients and improve medical education and practice in the UK by setting standards for students and doctors. We support them in achieving (and exceeding) those standards and act when they are not met.

We strongly believe that diversity of background and experience contributes to a broader collective perspective that will consistently lead to us being a better regulator. We are working hard to increase the diversity of our staff, and the diversity of those we work with wherever we can, and we would actively encourage applicants from diverse backgrounds to apply.

The GMC has committed to the Disability Confident employer scheme and supports the requirements of the Disability Confident interview scheme. If you have a disability and meet the essential criteria for this role as outlined in the person specification document, you will be offered an interview.

What you’ll be doing

As a Contact Centre Adviser, you’ll play an integral role in making sure the GMC operates effectively. You will:

• Answer calls, emails, letters and web-based enquiries about a wide variety of issues from a range of customers.
• Accurately update our customer systems during and after customer contacts.
• Correctly interpret the information stored on our systems to ensure excellent delivery and service at all times.
• Meet and exceed departmental and individual SLAs.
• Fully comply with the GDPR and GMC’s policies and procedures to ensure confidentiality and to maintain GMC standards.
• Participate in staff training and be responsible for own development by keeping up to date with all new procedural developments.

You don’t need call centre experience to thrive in this role. If you’re a natural listener and communicator with a real commitment to providing excellent customer service, we can provide all the training you need. It all begins with a comprehensive induction. As an organisation that is genuinely committed to its people, we’ll offer ongoing training that will really see you grow.

In return for your hard work, you’ll get

• £23,254 per year, reviewed annually

• 25 days holiday with the option to buy and sell more
• Flexible hybrid working, 1 day in the office and the rest from home
• Discounts at 100s of high street and online stores
• A generous employer pension contribution of 15%
• Discounted on site gym membership
• Private medical insurance
• Employee assistance programme
• Cycle to work scheme for those wanting a greener commute
• Bike lockers and shower facilities
• a range of learning and development opportunities designed to support your ongoing progression
• Childcare voucher scheme

Apply today and kick start your career with us!

Please note that the interviews and assessments are due to take place week commencing 5th December over an MS Teams call. Candidates need to be available to attend on these dates. The start date for successful applicants will be 16/01/2023, you will be required to attend a full five-week initial induction mainly based in the office, during this period, requests for annual leave will not be accepted.