The Consultant Product Implementation is experienced with the implementation of Medication Management System. This involves customer interaction and relationship development at the Pharmacy/Partner level. In addition, the CPI guides the implementation process through demonstrated expertise of clinical and technical processes of Medication Dispensing Systems. The effective CPI must be able to clearly communicate, thoroughly document and demonstrate Dispensing product implementation competency. This also involves working with the customer by gathering customer requirements, defining standard processes, design decisions and policy and procedures consulting. The CPI effectively performs the required tasks to ensure timely Go-Lives and customer satisfaction. The CPI must have the ability to establish collaborative working relationships with cross-functional project teams. Project teams will include multiple subject areas from within Dispensing Systems and customer teams. The CPI is a mentor for both customers and internal team members.

Accountabilities

Communication

• Facilitation of conference calls and customer meetings for BD Medication Systems Dispensing product implementations.

• Establish rapport with customers that is conducive to a long term business relationships.

• Provide team support and product information on BD Medication Systems Dispensing products as assigned by manager. Mentors team members to ensure product and process competency.

• Must be able to manage customer teams, gain consensus within teams and deliver concise and consistent communication.

• Guides the review of customer site assessment and facilitates project design and implementation of BD Medication Systems Dispensing products and technologies.

Technical

• Demonstrates knowledge of pharmacy/clinical workflow processes, hospital formulary build, hospital & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory.

• Complete pharmacy and clinical pre-implementation assessments and future state design.

• Ability to interact and guide diverse cross-functional teams.

• Demonstrate knowledge of established BD Medication Systems Dispensing product implementation methodologies and tools or equivalent industry standards.

• Must be detail oriented, able to multi-task and the ability to implement complex projects consistent with established company and customer objectives.

• Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across small - medium hospital level health systems.

• Demonstrates problem solving, troubleshooting and system consultation as it relates to pharmacy workflow and standard process considerations and health system standardization.

• Install and support BD Medication Systems Dispensing software.

• Mentor team members on products, standard processes and customer education.

• Expected to act as a customer support resource when vital.

• Knowledgeable with BD Medication Systems Dispensing products.

Administrative

• Coordinate client resources and assign project tasks.

• Ability to actively lead projects when required.

• Works independently.

• Timely completion of internal company documentation.

• Timely completion of project documentation.

• Determines own work priorities.

• Possess excellent organizational skills with the flexibility to readily adapt to change.

Qualifications

• Associates degree preferred or equivalent education and work experience.

• Expertise in HIS/PIS systems and pharmacy and nursing workflow. Three or more years in healthcare environment with technical (systems) involvement and computerized system applications. Dispensing software technology experience a plus. Must have a working knowledge of a variety of software applications, including BD Medication Systems Dispensing products and exposure to solution design processes. Experience with small - medium health systems required.

• Certifications: Pharmacy Technician, Informatacist, LPN

• Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include but are not limited to: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

• Travel may range from 25% - 40%, overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office.