Job description
Overview:
The Production Throughput Consultant will serve as a strategic coach, building trusted advisor relationships and coaching Operators to maximize their potential while upholding the Operator Agreement. Furthermore, the Production Throughput Consultant will advise and influence with field perspective various teams within Restaurant Development, Marketing, Financial Services, Supply Chain, and Digital Transformation & Technology.
This is a Non-People Leader role.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. Responsibilities:
Regional Influence
Support Center Influence
Leadership
The Production Throughput Consultant is a field facing role offering consultative services to individual Chick-fil-A Restaurant Operators upon their request. The Production Throughput Consultant focuses on increasing the rate of production and optimizing Chick-fil-A restaurants by “following the path of food within the four walls”. Furthermore, the result of increased throughput enables consistency in customer expectations, growth in top line sales and profits, increasing transaction count, and retention in Team Members. The Production Throughput Consultant will support approximately 50 to 80 Operator engagements in an annual year.
The Production Throughput Consultant will serve as a strategic coach, building trusted advisor relationships and coaching Operators to maximize their potential while upholding the Operator Agreement. Furthermore, the Production Throughput Consultant will advise and influence with field perspective various teams within Restaurant Development, Marketing, Financial Services, Supply Chain, and Digital Transformation & Technology.
This is a Non-People Leader role.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Specialized Capability
- Ability to simplify Chick-fil-A systems and processes with technical knowledge, troubleshooting, and insights of productions systems, product mix forecasting, and ordering management to Restaurants and Support Center audiences.
- Expert in restaurant design principles: reduced footprint of raw, isolated prep, and dedicated production
- Develops and deploys throughput capital solutions per restaurant prototypes and kitchen layouts using design principles (90’s, Barrels, 97, S03, S04, S06, S08, P12, Mall and In-line, and STC brands) in partnership with Facilities and Equipment, Design, and Trimark Strategic.
- Skilled in Restaurant operations; articulates how to drive profitable sales growth and pinpoint bottlenecks to peak hour performance.
- Pinpoints high performance behaviors that are associated with accelerated operational and business opportunities
- Develops excellence in consultative skills (effective questions, root cause analysis, reflective listening, preparation) to solve right problems and drives actions.
- Ability to troubleshoot and resolve common Restaurant data accuracy issues with systems and make recommendations to resolve them (InFORM, Service Point, etc.)
- Demonstrates knowledge and ability to consult Operators on routine engagements leveraging Lean strategies and tools.
Regional Influence
- Reactively partners with BCs and Service Teams through one on one interaction and group presentations on one or more service teams typically resulting in behavior change leading to positive results.
Support Center Influence
- Leads project work of limited complexity and scope. May contribute to project work of greater complexity and scope.
- Develops project management skills for execution of sub-departmental or team initiatives
- Recommends and executes improvements to core services and processes with observed adoption with Production Throughput team.
- Contributes positively to Operator satisfaction
Leadership
- May train and develop new peers on technical and core aspects of the role.
- Leads inter team bodies of work (planning, meeting facilitation, budgeting, Team development)
- Minimum seven (7) years of relevant business experience, with at least two (2) years of relevant experience in a consulting role
- Foundational business acumen
- Ability to build relationships and communicate effectively to positively influence
- Strong emotional intelligence
- Ability to balance multiple, sometimes conflicting stakeholder interests
- Ability to distill complex, disparate data into actionable insights
- Experience driving continuous improvement and motivating individuals to act
- Ability to anticipate and decipher market trends to develop strategies and plans
- Experience facilitating groups to reach common goals
- Chick-fil-A Restaurant Experience
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