Job description

Job Title: Concierge & Quality Assurance

Department: Concierge & Operations

Reports To: Regional Quality Assurance Manager

FLSA Status: Non-Exempt

ABOUT NEMA SAN FRANCISCO:

Brought to you by Crescent Heights®, NEMA is a lifestyle apartment brand inspired by each city it calls home. Thoughtful design; extensive amenity collections; and personalized, tech-powered service are at the core of the NEMA ethos.

Disrupting the conventional apartment industry and setting new excellence standards, NEMA began in San Francisco in 2013 with a game-changing residential tower in the city’s dynamic Mid-Market neighborhood. Becoming the city’s original luxury lifestyle pioneer, NEMA San Francisco has been recognized with multiple awards for its resort-style indoor/outdoor amenity collection and elevated approach to service.

Today, NEMA is growing into a national residential rental brand with residences in Chicago and Boston, coming soon to Miami, Los Angeles, and Seattle as well.

ABOUT CRESCENT HEIGHTS:

Established in 1989, Crescent Heights is the nation’s leading urban real estate firm, specializing in the development, ownership, and operation of architecturally distinctive mixed-use high-rises in major cities across the United States. Enjoying over three decades of experience, Crescent Heights manages all aspects of its properties internally and has received numerous excellence awards throughout the years. Our diverse portfolio spans across multiple geographic markets, with world-class new development projects coming soon in Miami, San Francisco, Chicago, Los Angeles, and Seattle.

OUR CULTURE:

We are proud of the level of service that we deliver and believe that individual impact is most valuable in creating an exceptional customer experience. Our team members are empowered to take full ownership of every task, always displaying a “can do” attitude and adopting a predictive and proactive approach to ongoing improvement and innovation. We offer an opportunity to work independently while being a part of the bigger team. At Crescent Heights, high product design is paramount, and our service standards are intended to complement that. We value personal and professional growth, and nearly every one of our regional managers and department heads has been promoted from within. We cherish our ability to operate nationally and execute at a high level while maintaining a family-like culture where lasting relationships are built on mutual respect and a shared sense of accomplishment.

SUMMARY:

First point of contact at lobby front desk for all residents, prospective residents, visitors, and vendors. Serves as resident liaison. Assists residents regardless of whether inquiries concern in- property or off-premises attractions, facilities, services, or activities.

RESPONSIBILITIES:

· Greets residents with a smile.

· Provides assistance to residents, prospective residents, visitors, and vendors.

· Maintains the sign in/out process for all guests, applicable deliveries, and vendors.

· Monitors surveillance cameras, door alarms, life safety systems, building alarms and investigates any unusual or suspicious activity.

· Completes incident reports, pass-down reports, and shift reports.

· Responds to incidents and disturbances including, but not limited to, property emergencies, noise complaints and smoking complaints.

· Assists, when necessary, with delivery of written notifications to residents.

· Keeps abreast of local activities and the area establishments to answer questions and give directions.

· Informs supervisor of any resident issues or concerns.

· Efficiently handles resident disputes when necessary, making every effort to achieve resident satisfaction.

· Exercises skills to identify situations that require attention and resolution as well as appropriate discretion that require the attention of management.

· Follows all company safety and security policies and procedures, reports accidents, injuries, and unsafe work conditions to manager.

· Develops and maintains positive working relationships with others. Complies with quality assurance expectations and standards.

· Maintains absolute discretion regarding activities, interactions and personal data related to residents and their guests.

· Assists in coordinating and implementing special projects as directed.

· Maintains knowledge of the evacuation plan along with emergency procedures for emergency crews such as first responders, utility personnel, etc.

· Monitors the cleanliness of the lobby, sidewalks, entrances, and related work areas.

· Assists with logistics of freight elevator usage during resident move-ins, move-outs, and deliveries.

· Must be available to work on an on-callbasis.

· Performs other related duties and assignments as required.

· Maintains a positive and professional attitude toward residents, visitors, families, and co- workers.

· Attends all required training, in-service, and staff meetings.

QUALIFICATIONS:

· Hospitality-focused approach to service.

· Excellent customer service, problem-solving, and multi-tasking skills.

· Thorough attention to detail.

· Knowledge of basic front desk equipment and procedures including the operation of a multi-line telephone system.

EDUCATION and/or EXPERIENCE:

Degree from four (4) year university highly desired, will consider candidates with degrees from a two (2) year university combined with related experience. Computer skills including Internet, email, (MS Outlook) MS Excel, MS PowerPoint, MS Word.

CERTIFICATES and LICENSES:

None

LANGUAGE SKILLS:

Ability to read, write and comprehend simple instructions, correspondence, memos and reports. Ability to effectively present information in one-on-one and small group situations to residents, clients, and other employees of the organization

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems solving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS:

· Competitive compensation with additional discretionary bonus awards

· Growth and relocation opportunities across a multi-city residential portfolio

· Generous match on 401(k) plan

· Health insurance with fully paid premium

· Dental insurance

· Vision insurance

· Supplemental insurance programs

· Employee assistance program

· Employee discounts

· Short term disability

· Long term disability

· AD&D insurance

· Life insurance

· Paid time off after first six months

· Commuter benefits in states where applicable

· Anniversary recognition awards

· Field recognition awards

· Professional development assistance

· Referral program

· Tuition reimbursement

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

Crescent Heights® is an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees.

Relocation Provided: No

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

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