Job description
Summary
Under immediate supervision, operates, monitors, and troubleshoots computing platforms, systems, and peripheral equipment following established computer procedures on assigned shift. Reviews and follows all procedures and documentation in performing associated job duties. Works with I/S groups to ensure service objectives are met.
Description
Position Purpose: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. May be required to transport or move materials up to 50 pounds during normal work functions.
This Position is a day shift position that is FROM 5:45 AM-6:15PM
This position will work 12-hour rotating shifts including weekends and holidays.
This is a 100% on-site position.
What You’ll Do:
- Monitors/observes and troubleshoots multi-technology computing platforms including midrange, mainframe, and/or servers. Ensures stable operating environment and attains maximum utilization of system facilities and resources.
- Operates/monitors console systems and interacts with appropriate peripheral equipment such as printers, disk drives, tape technologies, and image technologies, for routine, regularly processed workloads.
- Assists programmers and systems analysts in running non-routine workloads that are used for testing, quality development, and production.
- Locates/monitors/mounts physical/virtual tapes and optical platters in the tape libraries. Rotates backup tape files to the vault.
- Serves as a liaison and partner with other operational areas to improve the customer experience and implement self-service tools for our provider community.
- Support strategic plans and external audits.
To Qualify for This Position, You’ll Need:
- High School Diploma or equivalent.
We Prefer That You Have:
- Knowledge of departmental operations, systems and equipment in the department.
- Ability to troubleshoot and restore routine technical service and peripheral equipment.
- Ability to perform system backup process and disaster recovery tests.
- Ability to load tapes, optical media, and paper as needed.
- Knowledge of JCL. Ability to interact with various technologies.
Preferred Software and Other Tools:
- INFORM, JHS (Job History System), ZEKE Scheduler, Z/OS, SAMS, AS400, CONMON.
- Knowledge of console systems, peripheral equipment, computing platforms.
What We Can Do For You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
Our comprehensive benefits package includes:
- 401(k) retirement savings plan with company match
- Subsidized health plans and free vision coverage
- Life insurance
- Paid annual leave — the longer you work here, the more you earn
- Nine paid holidays
- On-site cafeterias and fitness centers in major locations
- Wellness programs and a healthy lifestyle premium discount
- Tuition assistance
- Service recognition
What to Expect Next
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview and/or email communication with our recruiter. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail abilities@bcbssc.com or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
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