Company Background:

ACS International Resources, a parent to Inspiroz, has provided IT services and consulting for 30 years with great success. Today’s principal offerings include providing strategic advice, IT infrastructure services, and affordable, fully-staffed 24/7/365 IT support and remote monitoring services. ACS started working with schools in 2012 when KIPP Philadelphia became our first school partner. In 2016, we created Inspiroz to focus our work on K-12 education entirely. Inspiroz is unique in that we focus our work on charter schools. We understand what is needed to develop and maintain an IT environment that allows teachers and leaders to drive student outcomes and operational excellence. We are a mission-focused company that is committed to ensuring children of all backgrounds and abilities have the opportunity to excel academically and achieve greatness. We share that passion with our school partners and live it through our values of: “One Team, One Plan, One Goal”, “High Bar”, “Obsessed with Partner Needs” and “Everything Communicates.” Inspiroz works with approximately 150 schools across the country (85 ongoing partnerships, 65 project-based partnerships). Among our clients are networks such as Uncommon Schools, KIPP Philadelphia, KIPP Jacksonville, KIPP Atlanta, Freire Charter Schools, Democracy Prep Public Schools, Public Preparatory Network, James Irwin Charter Schools, Great Oaks, and City on a Hill, as well as stand-alone charter schools such as Global Community, Young Scholars, DC Scholars, Elsie Whitlow Stokes, Forte Preparatory Academy, Jersey City Global, and Booker T. Washington. At Inspiroz, we solve the technology challenges of charter schools (and occasionally independent schools) by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With a stable, portable, and scalable IT infrastructure, we prepare and support each school’s technology environment through various phases of evolution and growth.

Position Background
Inspiroz is searching for a Hardware Repair Technician to join the team as we continue to expand the number of schools that we support, and the types of programs we operate. As schools use more and more devices, we are performing more set ups and repairs than ever before, especially for student Chromebooks. The Hardware Repair Technician will be one of two to three team members focused exclusively on this work. In addition to setting up, testing, servicing, and repairing computers, there may be an opportunity to participate in the administration and growth of the Chromebook Repair program we have launched in the northeastern United States. The Hardware Repair Technician will support the tasks listed below.

Job Description:

✔ Technical Demands
o Troubleshoot technical issues and repair improperly functioning devices.
o Multi-task, prioritize, and work in a flexible, changing environment with multiple deadlines.
o Test components for usability and disposition as needed.
o Inventory control of parts from devices retired and purchased
o Replacement of LCDs, keyboards, motherboards, and system components.
o Install and maintain software on Chromebook devices to meet the needs of students.
o Complete assigned daily, weekly, and monthly tasks.
✔ Physical Demands
o Able to lift 50 pounds safely
o Good motor skills and the ability to use hand tools and other small equipment to perform the repairs successfully.
o Comfortable working indoors/outdoors
o Capable of driving a High Roof Cargo Van

What Our Ideal Candidate Will Bring:

✔ Minimum 1+ Years of computer hardware repair
✔ Requires a high and consistent throughput on repairs
✔ Exceptional documentation skills with an eye for detail
✔ At least 2-3 years of hands-on technical experience
✔ Screen and Motherboard replacement experience
✔ Solid understanding of Microsoft Windows 10 and Google Chrome operating systems
✔ Passion for technology, innovation, troubleshooting, and making a difference
✔ Ability to be adaptable, flexible, and a multi-tasker
✔ Ability to deal effectively with stressful situations
✔ Ability to balance the day-to-day work expectations and deliverables, recognizing own limitations, and knowing when to ask for help
✔ Commitment to helping people to the extent that no problem is considered mundane, no matter how simple the solution
✔ Self-motivation and the ability to be self-directed when necessary
✔ Enjoys sharing information, supporting others, and working on a team to achieve team goals
✔ Preferred: A bachelor's degree, college diploma in IT, related discipline, or equivalent industry certifications
What Our Ideal Candidate Will Receive:
✔ A company focused on maintaining a great company culture
✔ A growing, mission-focused company focused on supporting schools looking to change the world
✔ An opportunity to make a difference in the company and to be rewarded for doing so
✔ A company that is always looking to improve while adhering to our core principles.
✔ An opportunity for career growth within the organization
✔ Competitive compensation package with variable pay potential and benefits
✔ A company that is invested in your continuous improvement and growth