Are you a proactive, assertive, take-charge person who enjoys managing processes? Are you precise, structured, demanding and disciplined? Do you have killer follow-up skills? Do you thrive when you can analyze data and impact the outcome? ELITE Transit Solutions is looking for an experienced Claims Manager to join the Scottsdale team!

ABOUT THE ROLE:

The Claims Manager is responsible for receiving, reviewing, investigating, and recommending a course of action on all aspects of freight claims received from customers. The Claims Manager will also develop and implement necessary aspects of a freight loss prevention program, and work closely with senior management and insurance carriers. The Claims Manager will manage both the operations and the staff of the claims department.

ABOUT US:
ELITE Transit Solutions is a rapidly growing third-party logistics (3PL) company with an office in the heart of Scottsdale's dynamic Old Town neighborhood. Surround yourself with highly motivated individuals who bring hustle and heart to work every day! At ELITE, we match our shipping partners with the best carriers possible to push the supply chain forward and provide the top customer service in the biz.
Our proprietary technology is pushing us forward & there are big things on the horizon!
Come be part of our team and build something Distinctly ELITE.

PERKS:

• Benefits (medical, dental and vision) start the first of the month following your start date!
• Student Loan Reimbursement (up to $1200/year)
• 9 Paid Holidays
• Mental Health Floating Holiday
• Diversity Floating Holiday-take time for unique celebrations!
• 401(k) with match
• Parental Leave
• Door DashPass for Work
• Commuter Benefits
• Working Advantage Discount Program
• Dell Discount Program
• Employee Referral Program

ATMOSPHERE:

• Modern comforts-open air with couches, lounges, and natural light…no cubicles here!
• Competitive spirit-take a break and challenge your neighbor to an office competition (pool or ping pong anyone?)
• Casual dress-You do your best work when you’re comfortable. Our offices have a casual dress code.
• Free Bevvys-Fuel up with free coffee, tea, and snacks throughout the day. After your shift, pour a pint from our draft beer selection.
• Growth opportunity-ELITE is rapidly expanding! Get yourself on the fast track to management.
• Collaborate-We work in teams, toward one goal. Bring your best ideas to the front!

ROLES AND RESPONSIBILITIES:

• Oversee the daily operations of the claims & compliance department and staff
• Negotiate claims, secure settlement authority, coordinate claims, process required paperwork in accordance with applicable laws and regulations
• Regulate, and help maintain carrier compliance
• Work with external 3rd parity compliance vendors
• Coordinate with various departments on handling unique customer requirements involving insurance, shipping, and billing and liability issues
• Communicate effectively with customers and carriers regarding the status of claims
• Manage claim incidents and transactions through the reconciliation process, ensuring accurate receipt and reporting of credits due
• Maintain current knowledge of various commodity costs as they relate to claims
• Maintain current knowledge of DOT, FMCSA, CFR49, Carmack and other federal guidelines, rules, regulations, and timeline pertaining to freight claims
• Maintain tight control of what gets paid and how much is paid
• Identify and eliminate recurring problems through better process, policy, and training
• Responsible for a claim/loss prevention process to eliminate claims before they occur
• Lead and develop claims department employees to ensure their professional growth
• Maintain confidentiality of company information
  

SKILLS AND REQUIREMENTS:

• Minimum 3 years previous freight claims management experience is required.
• Supply chain management/logistics experience is required.
• Legal experience (paralegal) is highly preferred.
• Strong oral and written communication skills with the ability to work collaboratively with cross-functional teams and across all levels.
• Excellent problem-solving skills with a focus on customer satisfaction and cost control.
• Strong organization skills with the ability to juggle competing tasks.
• Overtime required as business permits.
• Ability to work extended hours in front of a computer.
• Strong data entry skills with a focus on speed and accuracy.
• Proficient computer skills.
• Ability to work in a fast-paced, ever changing office environment.
• 4-year degree from an accredited university is preferred

We are an Equal Opportunity Employer

ELITE Transit Solutions, and its subsidiaries, are proud to be equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex (including pregnancy), age, marital status, sexual orientation, veteran status, gender identity or expressions, or other characteristics protected by law. ELITE Transit Solutions also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.