Job description
Overview:
About This Position:
Responsibilities/Job Description:
Education
We are looking for a
Cancer Care Complex Scheduling Coordinator to support our busy Oncology/Hematology clinic with cancer care support services and extensive IV infusion services. We are the largest cancer care provider in the central metro region.
About This Position:
- 1.0 FTE (80 Hours Per Two Week Pay Period)
- Day shift.
- Reports to the Manager of the Burnsville clinic
- Our team includes several MD’s, Medical Assistants, RN’s, Pharmacist and Social Worker.
- Oncology/Hematology Clinic with cancer care support services and extensive IV Infusion services
University of Minnesota Health Cancer Care is a specialized team of doctors, nurses, researchers and health care professionals committed to providing life-saving care to people with cancer. Through our pioneering work in cancer research, our experts have transformed the way cancer is treated. Our patients have access to the latest most advanced treatment options, clinical trials and technology to ensure the best possible outcomes.
https://www.mhealth.org/care/overarching-care/cancer-care-adult
Responsibilities/Job Description:
The Scheduling Coordinator duties will involve:
- Provides department reception, admitting and switchboard (performs all areas of patient registration, check in, obtain patient demographics, health information, insurance, verifies payers and answers phone)
- Professionally performs Medical Oncology, Lab, cancer infusion and community infusion scheduling functions via phone and computer, accurately supporting orders from providers.
- Effectively manages multiple telephone lines, providing timely and accurate support to ensure customer needs and performance standards are met.
- Professionally communicates with patients and all staff on the telephone and in person. Remains at ease with callers, providing a secure and safe environment for them.
- Collects, tracks and maintains information specific to the department, often of confidential nature.
Professional work environment which includes Business casual attire and uniform allowance
Qualifications:
Required Qualifications:
Education
- High School Diploma or GED
- Knowledge of General Medical Terminology, including specialty, Knowledge of medical office procedures, including scheduling and patient registration, and EMR
Experience
- Two years of complex medical procedures scheduling or administrative/medical support experience.
- Template scheduling, medical records and patient registration experience.
- Proven experience practicing good public relations, customer service, time management, prioritization and patient communication skills.
Preferred Qualifications:
- Healthcare or business-related degree and excellent medical terminology of specialty and related areas.
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