Job description

Job Description:

Needing an experienced professional for leasing and management of one of our communities. A Community Manager is responsible for overseeing the maintenance and upkeep of residential properties and tenant satisfaction.

Job Duties:

· Direct and oversee all aspects of community’s operations including all processes, supervision, and coaching of team members.

· Exhibit “servant-first” leadership by putting the needs of the team first, providing training and feedback to continually enhance individual and overall performance, and ensuring all necessary resources are available to improve service quality and exceed resident expectations.

· Review staff performance regularly, communicate expectations, and hold associates accountable through training, mentoring, performance, improvement plans, and, as a final resource, corrective action.

· Maintain annual budget by achieving occupancy and financial results.

· Complete monthly variance reports for management and owner review.

· Produce weekly and monthly community performance reports and align the team to meet goals.

· Participate in community inspections with lenders, investors, and senior leadership as requested; resolve issues as needed.

· Support the maintenance team by inspecting grounds for curb appeal, community safety & appearance, and help maintain community cleanliness by picking up litter, and communicating service needs.

· Maintain positive communications with residents and provide excellent service through courteous and timely response to resident needs and concerns.

· Direct marketing and retention efforts for the community in an effort to drive traffic, leases, and occupancy results.

· Maintain accurate and in-depth knowledge of the community.

Qualifications:

· It is preferred to have at least 2 years of experience as a Community Manager or 3 years of experience as an Assistant Manager.

· Experience with and a passion for leading, building, motivating, and managing teams.

· Track records of success in creating and managing budgets and increasing a community’s net operating income.

· Approachable and personable individuals equipped with excellent communication skills and an ability to create and maintain dynamic interpersonal relationships.

· An individual who thrives in a fast-paced, frequently changing, and complex work environment.

· Willingness to work a non-traditional schedule including evenings and weekends as necessary to meet and exceed expectations and deliver exceptional results.

· Experience with AppFolio or other software applications.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Florissant, MO 63033: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)
• Property management: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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