Community Manager

Full Time
King of Prussia, PA
Posted
Job description

We are seeking an energetic, sales centric Community Manager to join our team in King of Prussia, PA. Canvas Valley Forge is a luxury community for active adults ages 55+ where designing and fostering an exceptional lifestyle experience for our residents is at the center of everything we do. Our proprietary lifestyle program, the LIFE, is the framework for our environment of growth, creativity, fun, friendship, and independence. Our beautiful, modern apartments, coupled with premier amenities and the LIFE program, offer residents so much more than the status quo. We build our teams with talented, motivated people who have a passion for service and the drive to create an outstanding living environment for our residents.

Essential Duties / Responsibilities:

  • Responsible for the overseeing all activities as it relates to Marketing, Leasing, Maintenance, Events, and Office initiatives and staff.
  • Responsible for achieving and maintaining an occupancy rate of 95% or greater.
  • Oversee the Life program, ensuring that resident events are fulfilling the wants and needs of the residents. Deliver a very high level of satisfaction.
  • Ensure physical appearance of the property meets or exceeds company standards.
  • Responsible for supervision of the staff, typically a team consisting of a Leasing Consultant, Events Coordinator, Receptionist, Service Director, and Service Technician.
  • Reviews all rental applications and lease forms for accuracy and compliance with resident policy.
  • Prepare and monitor property's annual budget - works directly with Regional Manager and Property Accountant.
  • Responsible for the collection of residents' rent payments; expense management; monthly financial accounting; reporting; and explanation of variances.
  • Works with Regional Manager to maximize NOI and ensures company's goals and objectives are aligned with property operations.
  • Identify new revenue streams to achieve and exceed goals and objectives.
  • Receives and resolves resident complaints with effective communication and diplomacy; maintains resident complaint log and seeks assistance from Regional Manager when needed.
  • Manages move-ins and move-outs as site activity requires and ensures proper communication with all site staff to ensure proactive and cohesive operations.
  • Evaluates and approves decisions for physical repair, replacement, and/or improvements consistent with capital improvement plan.

Required Skills and Abilities:

  • A passion for sales and a passion for providing residents with an exceptional living experience.
  • Strong organizational, management, and teamwork skills.
  • Professional presentation - positive attitude, energetic, assertive, and ability to serve as a role model for subordinates.
  • Strong of Microsoft Office products, e.g. Excel, Outlook, Word, PowerPoint.
  • Ability to handle finances and work within a budget; attention to detail.
  • Demonstrates integrity on personal & professional level; works respectfully with people of diverse backgrounds.
  • Ability to solve problems involving residents, personnel, finances, equipment failure, emergency situations, etc.

Required Education and Experience:

  • Bachelor's degree or related experience in Property Management.
  • Minimum three (3) years managerial experience supervising three (3) or more subordinates.
  • Physical on-site presence is required during all operational business hours, typically 8:30 a.m. until 5:30 p.m. Monday through Friday. Special events or unusual circumstances may require additional on-site presence outside of business hours including nights and weekends. This position cannot be performed remotely

Benefits

  • Salary commensurate with level of experience and job requirements.
  • Bonus and/or commissions available based on predetermined goals.
  • Generous benefits package including medical, dental, and vision plans. 401k plan with employer match.

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