Job description
Seeking full-time team members searching for long term career opportunities to assist in the expansion of our Customer Service team.
The Representative will utilize collection strategies and solutions to resolve consumer issues and questions to negotiate payment in full or best possible payment arrangements on outstanding medical debt.
- Utilize various collection strategies to negotiate best possible payment terms and methods when right party is contacted. The process requires reviewing account information, and/or asking probing questions of the consumer to better understand potential objections to payment.
- Overcome objections and suggest money sources for debt payment.
- Utilize payment options and secure this information to process payments.
- Perform proper consumer verification procedures as dictated by company policy and client requirements.
- Accurately document account notes with outcome of call, account disposition, payment arrangements, and content of communication.
- Adhere to the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, HIPAA, and all other relevant federal and state laws.
$13.00
Credentials Needed
Have General Keyboarding Skills
Job Overview
Pay Type and Salary
Additional Information
Job Location
4915 S. Union Avenue, Tulsa, Oklahoma 74107
Full service contact center (customer service thru third party collections) call center.
FMS, Inc is a twenty-five year plus, fastest growing, and most successful privately owned Tulsa,
Oklahoma, based accounts receivable and consumer contact organization. FMS is expanding and creating new career opportunities in Nampa, ID. Www.FMSContactCenters.com
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