Work at Purchasing Power

Position: Collections Specialist

Location: Atlanta/Hybrid work model

Who Are We: Purchasing Power (corp.purchasingpower.com)

We are an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program for brand-name consumer products, online education services and vacation packages through convenient payroll deduction, helping employees achieve financial flexibility.

The Opportunity: The Collections Specialist will utilize their expertise to successfully collect on past due receivables. You will focus on maintaining customer relationships while maximizing liquidation through a consultative approach.

• Contact overdue account customers by telephone or email regarding delinquency and set up payment arrangements
• Negotiate repayment with customers by means of pay-off or a payment plan
• Receive inbound customer calls and emails regarding delinquency and work with customers to set up payment arrangements
• Research payment issues and resolve appropriately
• Attempt to resolve customer issues with minimal escalations
• Manage all customer correspondence, tickets, mail, checks to resolve inquires
• Establish positive working relationships with peers and leadership
• Ensure monthly monetary recovery goals are achieved
• Adhere to the FDCPA, state collection laws and work policies and procedures
• Follow-up on customer’s promise to pay and payment commitments to ensure positive resolution

• High School Diploma and 4+ years of Collections experience
• Proficient in Microsoft Office (Word and Excel)
• Demonstrate a professional demeanor with customers, teammates, and all internal and external partners
• Ability to work well under pressure
• Excellent interpersonal skills and self-motivated
• Willingness to learn and receive new information
• Strong organization skills with an attention to detail
• Display strong, written, and verbal communication skills and high customer satisfaction
• Ability to work a flexible schedule including evenings and weekends

Preferred Qualifications:

• FICO Debt Management system experience
• Livevox dialer experience

• Hybrid work model (Onsite/Offsite) and Summer Hours
• Comprehensive benefits: medical, dental, vision, company paid Basic Life/AD&D
• 401k Retirement Plan
• Flexible PTO
• Career Development
• Employee Purchase Program

• We act with intensity, urgency and a passion for supporting our customers and growing our business. We strive for excellence.
• We hold ourselves accountable and expect it of each other. We attack problems with a positive “can do” attitude. We do what we say we’ll do.
• We deliver as one team, working together with integrity, respect, trust, transparency, and fun. We are better because we work here.
• We believe our unique diversity and authenticity makes us a better company, allows us to be our best selves and is a competitive advantage.
• We exhibit innate curiosity and creativity to innovate and reimagine how things can be done. We ask, is there a better way?

Purchasing Power is an equal opportunity employer. At Purchasing Power, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.