Job description

The Collections Specialist position is part of an enthusiastic and motivated team of collections professionals that helps us service and retain customers. Using our customer service-oriented approach, you will be working with our commercial, residential, transfer station and roll-off customers who are past due on their accounts.

Essential Duties and Responsibilities

• Responsible for successful progress made towards reducing past due balances, reduce bad debt and decrease DSO in assigned aging portfolio
• Contact customers to set up effective and immediate payment arrangements that resolve the customer’s delinquency
• Find mutually beneficial payment arrangements that will allow us to retain the customer
• Establish customer relationships that helps enable effective collection strategies
• Respond to customers regarding questions on service, billing, taking payments as well as fielding questions beyond scope of collections and billing to the best of your ability
• Responsible for inbound calls for Residential customers through Robocaller program as well as assigned department phone coverage
• Work cross-functionally to maximize customer experience and resolve issues in a timely manner
• All other duties as assigned

Qualifications/Knowledge/Critical Skills

• High School Diploma, GED or equivalent work experience
• At least 2 years of B2B collections, some B2C collections is a plus
• Cash Application experience preferred
• Waste management and/or construction collections experience beneficial
• Experience with Microsoft Excel, Word, and Outlook required
• Must be able to work in a team environment as well as independently
• Excellent time-management, written and oral skills
• Experience with Microsoft Excel, Word and Outlook, required
• Strong attention to details

Physical Demands/Environmental Factors

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Occasionally required to stand and walk
• Must frequently lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee

LRS is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, color, religion, gender (including gender identity, gender expression, change of sex, and transgender status), sexual orientation, national origin, ancestry, age, military or veteran status, physical or mental disability, medical condition, pregnancy, marital status, genetic information, or any other characteristic protected by applicable law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Janesville, WI: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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