Collections Analyst

Roetzel & Andress, LPA, a multi-state law firm with an administrative center in Akron, Ohio, has an immediate inhouse opening for a Collections Analyst to support the Finance Department.

Candidate will work with attorneys, legal assistants, processors and clients. Candidate must maintain a high level of confidentiality and perform duties in a timely and accurate manner.

Responsibilities include, but are not limited to:

• Incoming calls to process credit card payments, answer questions, direct to other firm personnel
• Outgoing collection calls (personal and commercial)
• Negotiating client settlements and payment plans
• Work as Liaison between attorney and/or client and/or Billing
• Work with Billing to resolve issues and facilitate billing adjustments
• Work with A/R on payment issues
• E-billing appeal processing – gather info from timekeepers to submit appeal, work with billers to update overrides in system as needed
• Submit write-off requests
• Identifying problem accounts and working with Firm Management and attorneys to resolve
• Review A/R aging
• Provide reports to clients/attorneys/management via Crystal or Excel, as requested
• Review collections process and adjust as needed
• May back up accounts receivable or work on special projects as needed

Skills:

• Superior internal and external customer service support
• Excellent computer skills
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Strong organizational skills and attention to detail
• Elite, ARCS, and Crystal Reports experience helpful
• Prior collection experience required

The candidate must also pass a background and credit check as a condition for employment.

Roetzel provides a competitive salary and comprehensive benefit package which includes medical, dental, flexible spending accounts, health savings accounts, life insurance, short-term disability, 401(k) with company match and profit sharing, employee assistance program, paid time off, holidays, and more.. Roetzel & Andress is an Equal Opportunity Employer.

Roetzel & Andress maintains a policy of non-discrimination and inclusion with respect to all employees and applicants for employment. All decisions as to employment with the Firm are governed solely on the basis of merit, competence, and qualifications, and are not influenced or informed in any manner by the employee’s or applicant’s race, color, religion, sex, age, national origin, ancestry, disability, marital or parental status, sexual orientation, gender identity, military status, veteran status, or any other basis prohibited by statute.

Roetzel & Andress LPA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Click the link below for details in English and Spanish.

https://www.ralaw.com/careers#e-verify