Job description

ABOUT INOGEN Inogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider. Inogen is focused on quality care, continuous improvement, and outstanding customer satisfaction. We are a stable, USA based company dedicated to providing an exciting and rewarding career to our employees. We completed a successful Initial Public Offering on the NASDAQ in 2014 and have demonstrated substantial growth over the last five years. Our work environment is casual yet high performing, and we are looking for seriously talented, motivated, and fast-paced professionals to join our team.
Job Summary:
The Credit & Collections (C&C) Manager is responsible for all activities in the Company’s global accounts receivable, credit and collections functions. This position is responsible for communicating with slow-paying customers to ensure that collections are maximized, and bad debt write-offs are minimized. The Credit & Collections (C&C) Manager will communicate with the Company’s sales teams worldwide to ensure that the proper level of credit is extended to customers. This position provides leadership and oversees key operational and financial processes and decisions for Accounts Receivable, Credit and Collections teams to improve performance and efficiencies.
Responsibilities (Specific tasks, duties, essential functions of the job)
Credit & Collections Manager

• Manage, lead, train and develop direct reports to accomplish the goals and objectives of the AR Department.
• Ensure the accurate and timely processing and distribution of all invoices for the company.
• Research, explain and resolve any variances in invoices.
• Maintain sales AR aging and keep current and in-line with annual targets.
• Establish and maintain internal controls in connection with SOX and GDPR compliance.
• Negotiate payment plans with customers having past due accounts.
• Maintain target level of DSO (Days sales outstanding) and bad debt write-offs.
• Assesses credit worthiness of the company’s providers (sales and rental) and establish appropriate credit limits based on comprehensive financial analysis.
• Interface with collection agencies, when necessary.
• Oversee provider bankruptcy proceedings.
• Monthly interface with CCC, Receiving and DTP departments and resolve issues at the root cause when they appear on the AR agings.
• Interface with Sales Management for monthly AR aging reviews and credit or payment issues with major customers.
• Maintain strong relationships with all customers, especially major customers.
• Review bad debt reserves monthly and ensure adequate coverage for potential losses.
• Coordinate/delegate audit requests for AR and Sales selections.
• Maintain RMA process and keep RMA aging current and in line with targets.
• Maintain and enforce Credit and Collections Policy in SOP-63-013.
• Provide/prepare AR reporting and metrics.
• Exhibit Inogen’s Core Values in all areas of responsibility.
• Relies on extensive experience and judgment to plan and accomplish goals; a wide degree of creativity and latitude is expected.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.
• Assist with any other duties as assigned.

Credit & Collections Manager, Senior
In addition to items listed for Credit & Collections Manager, a Credit & Collections Manager,Senior may also be responsible for the following.

• Prepares and analyzes summary reports, such as Accounts Receivable Quality Measures, Accounts Receivable Agings, and Write-off Reason Analysis.
• Maintain and enforce Credit & Collections Policy (SOP-63-013) – update annually or as needed.
• Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad-debt status to account.
• Ongoing evaluation and assessment of the Company’s global credit risk.
• Provide detailed credit analysis for CFO on orders over assigned approval limit.
• Manage the Company’s credit insurance and third-party financing relationships.
• Frequently interface with Sales Management (Director and above) for monthly AR aging reviews, payment issues with major customers, and credit limit reviews for new/existing customers.
• Coordinate/delegate internal and external audit requests for AR and Sales selections.
• Exhibit Inogen's Core Values in all areas of responsibility.
• Rely on extensive experience and judgment to plan and accomplish goals; a wide degree of creativity and latitude is expected.

Knowledge, Skills, and Abilities

• Must have strong work ethic.
• Excellent oral and written communication skills required.
• Attention to detail is required.
• Effective conflict resolution.
• Analytical and problem-solving skills with an ability to multi-task.
• Solutions-oriented problem solver.
• Excellent planning, communication and organizational skills.
• Ability to effectively interface with different departments within the Company.

Qualifications (Experience and Education)
Level I
Credit & Collections Manager

• Bachelor’s degree in finance, Accounting or related field of study, preferred.
• 7 years’ experience in Accounts Receivable, Credit and Collections, required.
• 2 years’ experience in personnel management, with a minimum of 5 direct reports, required.
• Credit and collections experience within the medical industry, preferred.
• Public company experience with a general knowledge of SOX, preferred.
• Intermediate knowledge/proficiency in Microsoft Office, required.
• Oracle EBS experience, preferred.
• A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.

Level II
Credit & Collections Manager, Senior

• Bachelor’s Degree in Finance, Accounting, or related field of study, required.
• 10 years’ experience in Accounts Receivable, Credit and Collections, required.
• 4 years’ experience in personnel management, with a minimum of 5 direct reports, required.
• Credit & Collections experience within the medical industry, preferred.
• Public company experience with a general knowledge of SOX, required.
• Advanced knowledge/proficiency in Microsoft Office, required.
• Oracle EBS experience, required.
• Certified credit detail-oriented accreditation (CCE, CBA, CBF, CCRA, CICP, CCP), preferred.
• A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.

We thank all applicants in advance for their interest in the position. However, only those selected for an interview will be contacted. Inogen is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legallyprotected characteristics. The EEO is the Law poster and its supplement are available here: http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm;http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. The pay transparency policy is available here: https://www.dol.gov/agencies/ofccp/faqs/pay-transparency Inogen is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@inogen.net or call (972) 616-5668 and let us know the nature of your request and your contact information.
Location: United States, Goleta, CA 93117

Location: United States, Goleta, CA 93117

Job Type: Full-time

Pay: $130,239.00 - $138,295.00 per year

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