Job description

Process all correspondence for collections department, ensuring accuracy of work. Create form letters, type labels, and provide general administrative support. Analyze accounts to identify next steps (i.e. account types, amount owed, credit score, collateral value, etc.) Maintain collection files according to department procedures. Input data into the credit union’s collection system, and generate reports as requested. Respond to telephone calls regarding payment notices and delinquent accounts. Supervise mailing of payment notices, ensuring that credit union errors are detected promptly and corrected. Provide members with a complete explanation of the loan’s status as requested. Follow up on delinquent loans and make calls for interest, partial, or full payment. Maintain a detailed written record of all communications made regarding the delinquency. Receive and write receipts for mail payments directed to the department and route to teller. Prepare information needed or required by collection agency, and post receipts from collection agency. Correspond with attorneys regarding accounts that have been sent out for legal

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Akron, OH 44312: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Collection: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person

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