Job description

Shift: 8:00am to 5:00pm

Credit/Collections/Dispute Resolution Specialist

The credit/collections/dispute resolution specialist should have excellent customer service, negotiation, communication, and analytical skills. This role will be heavily focused on understanding why customers aren’t paying and working to resolve the issue(s) to ensure payment is received.

Core duties include:

• Identifying delinquent accounts requiring external collection efforts and service suspension
• Work with branch staff to suspend/reinstate accounts based on non-payment/payment
• Supporting the collection efforts/calls for accounts receivable portfolio
• Documenting daily collections activity
• Researching and resolving account disputes and billing discrepancies
• Working with branch staff to resolve billing and invoicing issues
• Performing account/payment reconciliations
• Responding to credit inquiries from external and internal clients
• Identifying delinquent accounts requiring external collection efforts
• Identifying bad debt or financial exposure

Training and designated office hours will be provided to the selected candidate to ensure a smooth onboarding experience.
Location: preferably on-site (local OTIS office).

Job Types: Full-time, Contract

Salary: $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• East Hartford, CT 06108: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Collection Specialist: 4 years (Required)

Work Location: One location

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