Job description
Closing Shift Hospitality ManagerBastrop FSR • Role Clarity
Restaurant Mission:
To get BIGGER by getting BETTER; To get BETTER by WINNING HEARTS
EVERYDAY.
Restaurant CARE Values:
Clarity • Accountability • Respect • Empowerment
II. Role Statement
The Hospitality Manager at Chick-fil-A Bastrop embodies our vision and mission
by managing systems and coaching team members to Win Hearts Every Day.
II. Executive Summary
The Hospitality Manager at Chick-fil-A Bastrop is our most influential leadership
position in the restaurant. As the day-to-day point of contact during a shift, you will be
responsible for ensuring that our team members are positioned to achieve our goals
and fulfil our vision. We believe that “People don’t leave bad businesses, they leave bad
Team Leaders”, so we strive to be the best leaders of people that we can be. You will
directly serve Hospitality Operations and Hospitality Team Members.
II. Role & Responsibilities
Coach
o Encourage
o Motivate
o Correct & Hold Team Members Accountable
Win Hearts Every Day (Operational Excellence)
o Genuine Hospitality
o Fast & Accurate Service
o Clean & Safe Environment
o Great Food
System Management
o Create setups / Run Breaks / manage rotations
o VSBL App Checklists throughout shift
o Cash Management System (FOH)
III. Key Measurables
Labor % > 21%
Cash over/short > $100/month
OSAT > 79% (CEM Scorecard)
Quarterly QIV Score = 96+
IV. Schedule Details
You will work an average of 42.5 hours a week operationally in your dedicated
shift (2:00pm – 11:00pm)
V. Direct Reports
You will work with the other Hospitality Mangers to directly oversee Team
Members. You will directly report to the Executive Team Leader of Hospitality Care.
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