With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

In conjunction and collaboration with the Practice Manager, provides clinical and administrative oversight and direction for clinical day-to-day operations of the practice. Able to multi-task, handle difficult conversations with employees and/or providers, prioritize work and possesses general knowledge of non-clinical and clinical areas. Models and develops patient-focused culture with an emphasis on patient safety and satisfaction. Maintains positive and collaborative relationships within the clinical environment and fulfills position responsibilities and expectations by coaching, developing and empowering clinical staff.

Essential Functions:

• In conjunction with the Practice Manager and clinical team, the Clinical Supervisor is responsible for ensuring all clinical supply, vaccinations, and medication inventories are maintained and readily available for clinical operations. Appropriately monitors and coordinates proper disposal according to regulatory requirements. Creates and maintains systematic monitoring process to document efficient supply and disposal procedures.

• Oversees daily workflow of clinical staff. Provides expertise with patient management systems, including EPIC workflow, functionality and patient care procedures.

• Ensures regulatory, documentation, maintenance, and inspection standards for clinical equipment, including oxygen tanks, refrigerator temperatures, autoclave, crash carts, other clinical equipment, and MSDS sheets for chemicals/liquids as required.

• Provides input with associate performance evaluations, and provides feedback on corrective action and trains new clinical staff on clinical and administrative duties. Educates and re-trains staff on procedures or equipment as needed.

• Acts as a clinical and administrative liaison for clinical staff to ensure smooth, efficient clinical operations and a collaborative team environment.

• Provides constructive coaching and performance feedback to clinical staff regarding workflow improvement/efficiency as needed.

• Under the direction of the provider and according to the appropriate certification/licensure scope of practice, contributes to the completion of the patient’s chief complaint (including but not limited to respirations, blood pressure, pulse oximetry, height, weight and temperature) and documentation of patient/family needs. Performs duties according to the appropriate scope of practice, and identifies significant changes in patient condition through data collection and reports them to the provider. Understands and adheres to the legal responsibilities and requirements within the appropriate certification/licensure role.

• Assists patient and provider with virtual visits to include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, calling the patient to perform test calls, troubleshooting when necessary, obtaining chief complaint, health maintenance checks and reviewing the medications, follow up orders/appointments following visit and collecting co-pays.

• Performs procedures and tests within scope of practice and according to state guidelines.

• Maintains skills per the departmental competency guidelines to meet patient care and daily operational needs. This may include front desk workflows, i.e., patient registration, scheduling, phone triage, cash handling, check-in/check-out and performing scribing duties on an as needed basis. Travel to other facilities for BSMH providers, or adjusting hours to meet patient care needs as directed by the practice manager may also be required.

Required Minimum Education:

Vocational/ Technical Degree

Specialty/Major: Licensed Practical Nurse or Medical Assisting.

Preferred Education

2 Year/ Associates Degree

Specialty/Major: Licensed Practical Nurse or Medical Assisting.

Licensing/ Certification -

Must possess one of the following: active, unrevoked state LPN licensure with medication and IV privileges OR Medical Assisting certification. Acceptable certifications are: CMA (American Association of Medical Assisting), RMA (American Medical Technologists), CCMA (National Healthcareer Association), or NCMA (National Center for Competency Testing). If incumbent is unable to obtain MA certification, an ABR-OE is acceptable. Basic Life Support (BLS) also required upon hire.

Minimum Qualifications

Two years of related leadership experience within a healthcare setting, preferably a physician practice.

Other Knowledge, Skills and Abilities Required

Medical Terminology, ability to use standard office equipment. Electronic Medical Record (EMR) experience.

Other Knowledge, Skills and Abilities Preferred

Strong oral and written communication skills, and an ability to collaboratively work with patients, families and teams within a high-volume environment. Strong attention to details and an ability to multitask without prior instruction or direction. Demonstrated conflict resolution skills, and an ability to set priorities and lead successful teams.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com