The work location for this position is St. Joseph Regional Medical Center in Lewiston, Idaho

At. St. Joseph Regional Medical Center, an affiliate of ScionHealth, we recognize that our patients deserve qualified, engaged, and competent healthcare professionals. And we know that our healthcare professionals deserve a working environment that is safe, leaders who are visible and supportive, and opportunities to grow and develop in their chosen disciplines. The heart of St. Joe’s is in its people, making our hospital a family that only the best is invited to join. If you feel that your skills and compassion fit with our vision for healthcare, we invite you to apply today.

Under the direction of the Director, Supervisors or designee, serves as the primary point of contact and assumes responsibility for the duties of assisting patients in establishing care with ambulatory care providers employed by St. Joseph Regional Medical Center physician services.

Primary Duties - New Patient Coordinator

• Coordinates and assists new patients in obtaining and completing new patient intake paperwork. Receives and processes patient intake paperwork and obtains applicable documentation for appointment as directed.
• Coordinates the review of new patient paperwork and supporting documentation with providers to ensure patients are scheduled with a provider most suited for his/her patient care needs.
• Schedules patient appointments, by phone or in person. Coordinates department schedules to be in agreement with appointments.
• Accurately documents all referrals and information and notifies affected parties as appropriate. Maintains auditing materials for reporting of new patient statistics.
• Contacts patients and schedules appointments with appropriate providers per individual provider office scheduling guidelines.
• Responsible for telephone coverage by answering and screening telephone calls in a courteous and helpful manner.
• Receives and directs patients and visitors cheerfully and tactfully. Directs traffic and concerns to the appropriate destination. Represents the Physician Services group in a polite and friendly manner.
• Demonstrates efficient use of computers, office automation, data base and electronic medical record system.
• Responsible for ensuring all applicable data is obtained and registered into the System accurately. Also ensures that all documents are scanned into the record.

Primary Duties - Quality Coordinator

• Participates on SJRMC Quality teams and supports other quality positions in SJMG’s development of clinical standardized quality guidelines, protocols and/or training curriculum in area of expertise.
• Monitor quality and compliance matrix of multiple incentive program care gaps.
• Responsible to report monthly progress of new initiatives of incentive program care gaps.
• Responsible for data reporting and extracting to resolve quality care gap deficiencies with insurance incentive programs the SJMG medical group is enrolled in. To include but not to limit to ACO, VCO, Regence CareGap incentive program, Optum, and Blue Cross QHP.
• Maintain patient attribution lists for incentive programs
• Maintain AWV attribution lists for Medicare/Medicaid, Blue Cross and Regence, with monthly reporting of completion of AWVs.

Work Hours

Normal hours are 8 a.m. – 5 p.m., Monday-Friday. However, schedules may vary in accordance with business necessity.

Scion Health considers a consistently positive, cooperative, self-motivated, courteous, and professional attitude to be an essential function of every position. While different positions have different primary areas of responsibility, everyone needs to work as a team, and we expect all employees to roll up their sleeves and pitch in as necessary to get the job done.

Employees must be able to relate to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes, (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond appropriately to constructive feedback from a supervisor.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g., emergencies, changes in workload, rush jobs or technological developments) dictate.

Minimum Requirements

• High school diploma or GED
• At least one year of experience in a medical office or hospital
• Familiarity with medical terminology
• Strong written and verbal communication skills
• Excellent phone etiquette
• Strong computer skills including Microsoft Word, Excel, Outlook and proficiency in office machines such as fax, copier, multi-line phone system and scanner

Preferred

• Associate degree in healthcare or business administration and/or related course work or comparable experience