Clinical Logistics Support Coordinator - Remote

Shift: Tuesday - Saturday and 8:00 am - 5:00 pm EST

• The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
• A chance to work with great people on exciting projects.
• Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
• Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.

About the Job:

• Leverage systems, mapping tools and other resources to design an optimal route for the providers’ schedules.
• Identify and address providers’ scheduling issues, evaluates and creates alternative routes and anticipates future needs.
• Utilize effective communication skills to manage member appointments to positively impact providers’ productivity.
• Effectively balance the needs of the members and providers.
• Schedule, re-schedule and reassign member appointments to minimize drive time or distance as needed.
• Manage timing of visits in providers’ schedules and ensures quality and accuracy of schedule.
• Make any required follow up calls as needed to coordinate providers’ routes and schedules.
• Document all telephone calls in computer based system.
• Liaison and communicates with other departments to facilitate provider scheduling.
• Effectively updates Provider routes at beginning of shift
• Pull Scheduled visits forward as need to maximize route efficiency
• Daily optimization of Provider routes to assure Providers have the most effective working day
• Concentration on confirming scheduled visits within 24 to 48 hour time frame
• Utilize Managing resistance skills to minimize cancellations and reschedules
• Answer Provider inbound calls in a timely manner and establish close professional supporting relationships with Providers
• Other duties may be assigned, based on company’s needs.

• Requires High school education or the equivalent, some college preferred.
• Excellent organizational skills – ability to organize, take initiative and follow up independently
• Must be able to speak clearly and unencumbered on the phone
• Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment
• Prompt and regular attendance required
• Ability to think critically, solve problems and make decisions, while adhering to company standards and guidelines
• Ability to work independently, while being a productive member of the team accurately
• A healthcare background and/or experience in a medical call center is a definite plus
• Must have excellent verbal and written communication and strong interpersonal skills
• Must be comfortable working one on one with elderly members and their families by phone
• Ability and initiative to streamline and suggest improved processes
• Excellent typing skills and computer literacy, including customer service representative applications, Microsoft Word, and Excel
• Minimum of 6 months of experience in routing, transportation and/or logistics
• Minimum of 6 months of experience working with geography and proficiency in using mapping applications such as MapQuest
• Minimum 1 year of customer service experience displaying excellent customer service skills
• Minimum 6 months in a call center setting

Travel Requirements: No travel necessary

Work Conditions: Remote/ Private Work Environment that is current technology enabled

• Must be in good standing and meet HR eligibility requirements to be considered
• Must not have any performance or attendance issues in the past 6 months
• Must discuss interest to apply with current Manager
• Must meet requirements and experience skills sets

• 
  We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
• We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
• We encourage and celebrate collaboration.
• We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.
• As a clinical organization, we support vaccinations because we care about the health and safety of our colleagues and those we serve. Moreover, our clients are increasingly expecting us to be vaccinated due to the vulnerability of those we serve. As such, Matrix Medical Network requires that all team members are fully vaccinated against COVID-19, unless they are eligible for a specific exemption.