Job description

Clinic Front Desk Lead

Indiana Physical Therapy is hiring a Clinic Front Desk Lead to join our team at our Warsaw clinic. The CFD is responsible for maintaining the clinic’s front desk responsibilities in an organized and efficient manner, while providing exceptional customer service.

This is position is full-time, Monday through Friday 6:45 AM to 2:45 PM.

Primary Responsibilities include but not limited to:

• Greet all patients in a timely and friendly manner while checking them in through the EMR system promptly and accurately.
• Schedule patient appointments, utilizing assertive scheduling and rescheduling techniques to maximize therapists’ schedules while minimizing open, unscheduled time periods.
• Verify insurance benefits for new patients and explain benefits to patients.
• Submit, maintain, and track proper insurance authorizations in the EMR system.
• Coordinate communication within the clinic, and with the business office and other clinics, to ensure necessary information and data is shared.
• Follow the directives of clinic Senior Therapist and therapy staff.
• Maintain clinic supplies inventory.
• Maintain proper security for the clinic.
• Facilitate a courteous, friendly, and productive clinic environment for patients, staff, and visitors to the clinic.

Qualifications:

• Exceptional customer service skills.
• Excellent verbal and written communication skills, operating with a high level of professionalism.
• Understanding of insurance terminology and general office duties.
• Proficient computer skills including Windows-based technologies
• Excellent organizational, multi-tasking and time management skills

Indiana Physical Therapy operates 21 outpatient orthopedic clinics in Indiana, including seven in Fort Wayne and one each in Angola, Avon, Auburn, Bluffton, Camby, Columbia City, Decatur, Elkhart, Goshen, Huntington, Indianapolis, Kendallville, Mishawaka, New Haven and Warsaw.

Our Industrial Services and Athletic Training divisions also provide therapy and service options.

Our employees are our #1 resource. We value commitment and teamwork in a fun, family-like atmosphere.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

COVID-19 considerations:
Vaccination required upon hire.

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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