Job description
Visiting Angels is looking for a Client Services Manager to help lead our team!
Who are we?
- A team who genuinely cares about others
- Passionate about our work
- Playful and fun
What do we do?
- Provide in-home care services in Snohomish County
Why do we do it?
- We believe everyone should experience dignity and respect
How does a client services manager contribute?
This position will be responsible for overseeing our services provided throughout Snohomish County. This role will primarily work out of our Everett office; however, occasional travel may be required. Key responsibilities include:
- Promoting our culture and core values
- Getting excited about the opportunity to serve our seniors
- Leaning into conflict and challenges
- Communicating and cascading agency goals and expectations
- Working smart to analyze reports, documentation, and surveys to be able to develop strategies to improve and exceed goals
- Understanding, cascading, and holding everyone accountable to a philosophy of how to accomplish our goals of service, rather than policies and procedures
- Becoming well versed with Department of Health and Washington Administrative Code compliance requirements
- Maintaining a huge capacity for a constant, fast paced environment, juggling multiple priorities without losing focus on the big picture
- Starting work early and/or staying late to be prepared and proactive
- Supporting after-hours as needed
Required Qualifications:
- Possess 3+ years of successful supervisory and management experience
- Able to demonstrate verbal and written communication skills
- Able to demonstrate an ability to learn computer systems, processes and technology
- Able to demonstrate a grasp on basic HR practices as they pertain to managing and team building
- Possess a valid driver’s license and insurance
- Able to complete State and Federal background check requirements
Instructions:
Include a one-page cover letter explaining why you believe you would be a good fit for this position.
Salary: $70,000-$85,000 base pay plus benefits and incentives
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